Service Advisor - Customer Coordinator

Who are we?

CARS24 isn’t just a name; we’re a driving force in the pre-owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars. From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we’re all about turning the gears of innovation. Our secret? A dream team that leads with passion and drives with purpose.

Now, we’re revving up our team in the UAE and looking for talent ready to make our journey of progress their own. Buckle up, because the current pit stop is within the Refurbishment function as a Service Quality - Ticket Coordinator.

What you will do?

• Ticket Management & First Response
• Monitor inbound customer tickets/emails related to service concerns, complaints, or queries.
• Send a professional first response to the customer within the required time frame acknowledging receipt of the concern.
• Log and categorize each ticket accurately in the system for tracking and reporting.
• Coordination With Service Advisors & Internal Teams
• Communicate the customer issue promptly to the concerned service advisor or department.
• Follow up regularly with service advisors/technical teams to gather updates, findings, and proposed solutions.
• Ensure all internal teams are aligned on the required actions to resolve the concern.
• Issue Resolution & Closure
• Compile updates from service advisors and provide the customer with a clear, polite, and solution-oriented response.
• Ensure the concern is resolved within the agreed Turnaround Time (TAT).
  
  

• Bachelor’s degree or equivalent experience in a relevant field.
• Proven experience in customer service, service coordination, or ticket management.
• Excellent written and verbal communication skills.
• Familiarity with ticketing systems, CRM tools, or service management software.
  
  

• Competitive remuneration as per current industry standards.
• Benefits as per regional norms.
• A culture that gives you freedom to showcase your ideas and helps you explore avenues of upskilling yourself.
• An opportunity to work alongside some of the best minds in the industry.