Service Advisor | Automotive 10N25

The role of a Service Advisor in the automotive industry is pivotal as it acts as a bridge between the customer and the mechanic, ensuring that clients' automotive needs are accurately assessed and met. A Service Advisor must possess excellent customer service skills to build and maintain relationships with clients, providing them with a seamless experience from the moment they walk through the door to the completion of their vehicle service. They are responsible for creating service orders, communicating with customers about vehicle problems and repair timelines, and acting as a liaison between customers and the service team. This position plays a crucial role in ensuring customer satisfaction, service retention, and revenue growth for the dealership or service center. The ideal candidate will thrive in a fast-paced environment, possess strong multitasking abilities, and demonstrate a comprehensive understanding of automotive technology.

Responsibilities

• Greet customers promptly and courteously upon their arrival at the service center.
• Conduct initial customer consultations to determine automotive service requirements and concerns.
• Create detailed and accurate service orders based on customer needs and vehicle inspections.
• Communicate service and repair updates to customers in a timely manner.
• Coordinate with automotive technicians to ensure accurate diagnosis and repair of vehicles.
• Advise customers on the importance of regular maintenance and promote service retention.
• Assist customers in understanding repair procedures, costs, and timelines effectively.
• Handle customer complaints and resolve issues to maintain satisfaction levels.
• Maintain customer records and documentation in the dealership management system.
• Liaise with the parts department to ensure availability of necessary automotive parts.
• Provide exceptional customer service to enhance dealership reputation and customer loyalty.
• Monitor and manage workflow to ensure timely service delivery to customers.

Requirements

• High school diploma or equivalent; further education preferred in automotive technology.
• Proven experience as a Service Advisor or in a similar customer-facing role.
• Strong understanding of automotive technology, service processes, and repair techniques.
• Excellent communication and customer service skills with a professional demeanor.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with dealership management software and Microsoft Office applications.
• Problem-solving skills with a focus on customer satisfaction and service improvement.