Service Advisor (225-1010)

A Service Advisor is a key player in the automotive service industry who acts as a bridge between the customer and the service department. This role requires a knack for customer service, strong communication skills, and a deep understanding of automotive services. Service Advisors are responsible for interpreting customer concerns and correctly diagnosing automotive issues. They should be able to explain technical terms in a way that a layperson would understand, ensuring customers feel informed and confident about the service they are receiving. They are tasked with scheduling service appointments, providing cost estimates, and maintaining customer records. Ultimately, a Service Advisor should ensure that clients are satisfied with their auto repairs and have a friendly experience at the service center. An ideal candidate will have a blend of technical expertise, sales ability, and interpersonal skills to efficiently manage customer service tasks in a busy automotive dealership or garage setting.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Communicate clearly and effectively with customers about their vehicle issues.
• Evaluate customer needs and solicit feedback to improve service satisfaction.
• Coordinate with the service team to ensure prompt and accurate service delivery.
• Prepare detailed service orders and relay them to service technicians.
• Provide clients with detailed explanations on necessary repairs and services.
• Maintain thorough and up-to-date records of services rendered to customers.
• Generate cost estimates and discuss financing options with customers as needed.
• Manage customer concerns or complaints with professionalism and empathy.
• Schedule appointments efficiently to maximize service capacity and productivity.
• Ensure all customer inquiries are resolved promptly and accurately.
• Keep abreast of market trends and new automotive services and technologies.

Requirements

• High school diploma or equivalent education is strongly preferred.
• Prior experience in a customer service role within the automotive industry.
• Strong understanding of vehicle mechanics and automotive systems is necessary.
• Excellent verbal and written communication skills are crucial for success.
• Proficiency in using automotive service databases and software applications.
• Ability to manage multiple tasks and work in a fast-paced environment.
• An empathetic approach to resolving customer issues and inquiries promptly.
• Possess a valid driver's license and a clean driving record.
• Demonstrated ability to upsell additional services based on client needs.
• Strong organizational skills and keen attention to detail are required.