Service Advisor 16N25

The Service Advisor is a key player in the automotive industry, acting as the liaison between the customer and the mechanic. This position requires excellent communication skills, a keen attention to detail, and a genuine desire to provide top-tier customer service. As a Service Advisor, you will be responsible for delivering an exceptional service experience by ensuring that all customer needs and concerns are clearly understood and addressed. You are expected to efficiently manage service requests, maintain strong relationships with customers, and ensure that the service department functions smoothly. Your role also involves providing accurate estimates and keeping customers informed about the status of their vehicles. If you are passionate about automotive services and are driven to exceed customer expectations, this position offers a rewarding career path.

Responsibilities

• Greet customers warmly and ascertain their service needs for their vehicles.
• Act as a liaison between the customer and the automotive technicians.
• Provide exceptional customer service by understanding and addressing customer concerns.
• Prepare detailed job orders and ensure accurate information is communicated to technicians.
• Provide accurate cost estimates for service work to be performed on vehicles.
• Ensure that customers are kept informed regarding the status of their vehicle repairs.
• Schedule service appointments while minimizing client wait times for efficiency.
• Handle customer complaints and resolve issues promptly to maintain customer satisfaction.
• Maintain service records and update them accurately within the system database.
• Ensure compliance with all company policies and automotive industry regulations.
• Conduct post-service follow-up to ensure customer satisfaction and receive feedback.
• Collaborate closely with technicians to understand repairs and time considerations.

Requirements

• High School Diploma or equivalent; additional education is preferred.
• Proven experience in automotive services or a similar customer-facing role.
• Strong communication skills with the ability to explain technical terms clearly.
• Excellent organizational and multitasking skills to manage appointments and records.
• Customer service-oriented with a positive attitude and strong problem-solving skills.
• Proficient in using computer systems and service management software.
• Knowledge of automotive systems and ability to comprehend service processes.