Service Admin Coordinator (225-822)

A Service Admin Coordinator plays a crucial role in ensuring smooth and efficient operations within the service department of a company. This position involves coordinating administrative tasks, managing client inquiries, and providing support to service personnel to enhance customer satisfaction. The ideal candidate will possess exceptional organizational skills, attention to detail, and a strong ability to multitask. They must communicate effectively with internal teams and clients, ensuring that all service-related activities are executed efficiently. This role requires balancing responsibilities such as scheduling, reporting, and customer interaction, making it essential for the coordinator to remain adaptable and proactive in a dynamic environment.

Responsibilities

• Coordinate scheduling of service appointments and manage service calendars daily.
• Maintain accurate records of all service requests and work orders in the system.
• Process incoming service requests and distribute tasks to appropriate personnel swiftly.
• Assist service team members in resolving complex or escalating customer issues efficiently.
• Compile and prepare detailed service performance reports for management review.
• Ensure timely communication with customers regarding service schedules and follow-ups.
• Coordinate with suppliers and vendors to ensure timely supply of necessary materials.
• Oversee inventory levels and order supplies as required for efficient service operations.
• Provide administrative support, including document preparation and file organization.
• Collaborate closely with other departments to enhance overall service delivery standards.
• Develop and implement effective processes to improve service efficiency and performance.
• Train new staff on service procedures, customer interaction, and system usage as needed.

Requirements

• High school diploma or equivalent; a degree in administration is preferred.
• Minimum of 2 years of experience in an administrative or coordinating role.
• Excellent communication and interpersonal skills for customer and team interactions.
• Proficient in using Microsoft Office Suite and service management software tools.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Attention to detail and problem-solving skills for efficient task handling.
• Ability to adapt to changing situations and learn new technologies quickly.