Service Admin Coordinator 17F26

The Service Admin Coordinator is a pivotal role within our organization, responsible for ensuring the smooth operation of service management processes and coordination. The candidate will act as a key interface between clients, technicians, and management, ensuring seamless communication and efficient handling of service requests. This role requires an individual with strong organizational skills, attention to detail, and the ability to manage multiple priorities under tight deadlines. As the Service Admin Coordinator, you will also be expected to contribute to improving service delivery processes by identifying inefficiencies and suggesting solutions. Ideal for someone with a deep commitment to customer service excellence, this position offers an opportunity to significantly impact client satisfaction and operational efficiency.

Responsibilities

• Coordinate and schedule service requests, ensuring timely and effective resolution.
• Serve as the primary point of contact for customers regarding service inquiries.
• Maintain detailed records of all service requests and resolutions in the database.
• Ensure all service activities are performed in compliance with company policies.
• Communicate effectively with service technicians to relay client needs and expectations.
• Monitor and analyze service performance metrics to identify improvement areas.
• Prepare and distribute service reports for internal and client review regularly.
• Assist in developing and implementing service process improvements and best practices.
• Manage inventory of service parts and supplies, ensuring adequate stock levels.
• Collaborate with management to forecast and budget for service-related needs.
• Provide training and support to junior staff members on service protocols.
• Respond promptly to client feedback, escalating issues to higher management when necessary.

Requirements

• Bachelor's degree in Business Administration or a related field is preferred.
• Minimum of 3 years of experience in a service coordination role.
• Strong organizational skills with the ability to prioritize multiple tasks effectively.
• Excellent verbal and written communication skills for client interaction.
• Proficiency in using CRM and service management software applications.
• Detail-oriented mindset with strong problem-solving abilities in dynamic situations.
• Ability to work independently as well as part of a collaborative team environment.