Service Admin Coordinator 05D25

As a Service Admin Coordinator, you will play a pivotal role in the smooth operation of service management within our organization. You will be responsible for coordinating administrative tasks related to service delivery, ensuring that service modifications and requests are managed efficiently. This position requires excellent organizational and communication skills, as well as the ability to multitask and prioritize in a fast-paced environment. As a Service Admin Coordinator, your goal will be to provide exceptional support to service teams, enhance client satisfaction, and maintain accurate service records. You will also serve as a point of contact for customers and internal teams to address service-related inquiries and issues promptly. Your contribution will be vital in ensuring the optimization and efficiency of service operations.

Responsibilities

• Coordinate and manage schedules and appointments for service requests efficiently.
• Ensure timely and accurate processing of service orders and modifications.
• Serve as the primary contact for client inquiries and service-related issues.
• Monitor and track service delivery timelines to ensure client expectations are met.
• Assist in preparing and maintaining service-related documentation and reports.
• Collaborate with service teams to streamline operations and improve workflow.
• Manage communication between service staff, clients, and other stakeholders.
• Organize and participate in service meetings to support coordination efforts.
• Identify and escalate potential service delivery issues to management promptly.
• Track inventory and order supplies necessary for service delivery functions.
• Continuously evaluate processes to improve service efficiency and effectiveness.
• Provide administrative support to service teams for customer satisfaction initiatives.

Requirements

• Proven experience as a Service Coordinator or similar administration role.
• Strong organizational skills with a keen attention to detail required.
• Excellent communication skills, both verbal and written, are essential.
• Ability to multitask, prioritize tasks, and work under tight deadlines.
• Proficiency in using Microsoft Office Suite and service management software.
• Strong problem-solving skills with a customer-focused attitude needed.
• Demonstrated ability to collaborate effectively with teams and clients.