Senior VMware Engineer

This role is the subject matter expert ensuring the expert-level delivery of ICT services across VMware, vCloud Director, Azure, and Oracle Alloy. This deep technical ownership is critical to business results as it directly maintains SLA compliance, safeguards customer operations through superior management, and protects recurring revenue.

Key Accountabilities

• :Serve as L2 technical SME for the daily management, monitoring, and health of the multi-cloud environment (VMware/vCloud Director, Azure, OCI)
• .Provide expert-level troubleshooting and resolution for complex incidents, acting as the final point of escalation to minimize service impact and meet SLA targets
• .Implement and manage security controls, patches, and configurations to ensure platform integrity and compliance with security frameworks and contractual obligations
• .Proactively analyze and optimize platform performance and resource utilization to ensure efficiency and control costs
• .Work directly with customers as a trusted advisor to understand their requirements, recommend optimizations, and drive operational efficiencies that enhance satisfaction
• .Develop and maintain detailed technical documentation and standard operating procedures, while identifying and implementing opportunities for service improvement

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Qualifications, Experience And Skill

• s:
  Bachelor’s degree in Computer Science, Information Technology, or a related fie
• ld.Required professional certifications in one or more of the following: Microsoft Azure, Oracle Cloud Infrastructure (OCI), VMware (VCP-DCV), or Huawei Clo
• ud.ITIL Foundation certification is highly desirab
• le.A minimum of 5 years of hands-on experience in infrastructure management and cloud operatio
• ns.Proven track record as a subject matter expert (SME) in managing and supporting multi-cloud environments, including VMware/vCloud Director, Azure, and O
• CI.Demonstrated experience in managing Enterprise customers with a focus on optimizing performance, ensuring high availability, and maintaining SLA complian
• ce.Practical experience with infrastructure components including network security, storage systems, and Windows/Linux server administrati
• on.Advanced knowledge of cloud platforms (VMware/vCD, Azure, OCI), including deployment, monitoring, and troubleshooti
• ng.Proficiency in managing network security, storage, and operating systems (Windows & Linu
• x).Strong analytical skills with the ability to resolve complex technical issues efficient
• ly.Excellent communication and interpersonal skills, with the ability to act as a trusted advisor to custome
• rs.Familiarity with scripting languages (e.g., PowerShell, Python, Bash) for automating routine tas
• ks.Knowledge of security best practices and experience implementing compliance controls in cloud environmen