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Job Description

JOB CONTENT

To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.

Functional Responsibilities

  • Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
  • Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
  • Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
  • Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
  • Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
  • Maintain personal grooming standards as advised by the Store Manager.
  • Maintain clean and organized display, fitting rooms and stock areas.
  • Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
  • Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
  • Recruit customers for the database, accurately entering their details on the system.
  • Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

Education, Experience, Functional Skills And Knowledge

Education/ Qualification

  • High school qualification

Experience

  • 4 to 6 years retail sales or customer service experience.

Functional Skills & Specific Knowledge

  • Good communication and interpersonal skills
  • Pleasant personality and good grooming
  • Passion for retail industry

COMPETENCIES

  • Achievement Drive
  • Building Relationships
  • Empathy
  • Influencing
  • Serving Customers
  • Team Working
  • Conceptual Thinking


Job Details

Role Function: Sales and Business Development Work Type: Full-Time
Role Level: Associate Country: United Arab Emirates
City: Dubai Number of Vacancies: 1
Job Category: Sales & Business Development Company Website: http://careers.zegna.com
Company Industry/ Sector: Retail Luxury Goods and Jewelry

What We Offer


About the Company

Inspired by our visionary founder, Zegna follows its own path down the road that Ermenegildo built over 110 years ago in the mountains in Piedmont, Northern Italy. His 232 road, crossing the 100 km2 Oasi Zegna natural territory surrounding the wool mill, has been turned into a graphic abstraction and signifier of the Zegna brand identity where history is expressed in the family name of the founder. Established as a fabric maker, Zegna is internationally recognized as a leading global luxury menswear brand and part of the Ermenegildo Zegna Group. Managed by Gildo Zegna as Chairman and CEO, Zegna Group designs, creates and distributes luxury menswear and accessories under the Zegna brand and womenswear, menswear and accessories under the Thom Browne brand to over 500 stores, of which, as of December 31, 2021, 297 DOS (of which 245 Zegna and 52 Thom Browne), in 80 countries around the world, remaining committed to leveraging its rich heritage to build a better present and future.

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