Senior Relationship Officer Personal Loans

Job Description

We are seeking a talented and motivated Executive to join our Direct Sales CC & PL department. In this role, you will be responsible for promoting and selling a range of personal banking products, with a primary focus on credit cards & Personal Loan. Your main objective is to achieve sales targets and contribute to the banks growth by acquiring new customers and cross-selling additional products. This role offers a challenging and rewarding experience, allowing you to develop your sales and customer relationship skills.

Responsibilities

• Promote and sell personal banking products, including credit cards, personal loans, and payroll accounts, to achieve sales targets.
• Conduct promotional activities, group meetings, and roadshows to engage potential customers and increase product awareness.
• Manage and achieve sales objectives, including cross-selling products from other business verticals.
• Adhere to all regulatory guidelines and ensure fair and ethical practices in customer dealings.
• Develop a deep understanding of banking products and provide tailored solutions to customer needs.
• Stay updated on competition offerings and sales processes, suggesting improvements and strategies.
• Build and maintain strong relationships with customers, ensuring fair and transparent dealings.
• Address customer requirements and provide the most suitable product solutions.
• Escalate exceptions and critical issues to senior management for timely resolution.
• Maintain excellent communication skills, both verbal and written, with a preference for Arabic language proficiency.
  
  

• Bachelors degree in Business, Marketing, Finance, or a related field.
• Minimum 2 years of experience in a sales or customer-facing role, preferably in the banking or financial industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong negotiation and problem-solving abilities, with a customer-centric approach.
• Proficiency in Microsoft Office suite and other relevant sales or customer relationship management tools.
• Ability to work independently and manage multiple tasks simultaneously.
• Willingness to travel within the allocated region for promotional activities and customer meetings.
• Knowledge of banking products and services, with a focus on credit cards, is an advantage.
• Understanding of sales processes and techniques, including lead generation and customer acquisition.
• A proactive and self-motivated attitude, with a passion for sales and customer engagement.