Senior Relationship Manager

Job Description

Senior Relationship Manager

Department: Corporate Services

Monday to Friday, 40 hours per week (8:30-17:30)

Hybrid after probation period

Dubai, United Arab Emirates

The position

As a Senior Relationship Manager within our Corporate Services division in the UAE, you will serve as the primary relationship lead for an assigned portfolio of clients, ensuring exceptional service delivery and strong client satisfaction. You will be responsible for managing the legal, corporate, administrative, and commercial affairs of client entities while maintaining compliance with applicable laws, regulations, and internal procedures.

In this role, you will proactively identify commercial opportunities, support portfolio growth, and contribute to the overall financial performance of the business through cross-selling, upselling, and effective client relationship management. You will work closely with management, compliance, finance, and cross-functional teams to ensure seamless delivery of services and operational excellence.

As a senior member of the team, you will also play an important role in mentoring junior colleagues, supporting team development, and driving continuous improvement initiatives. The Senior Relationship Manager reports directly to the Manager of Corporate Services.

Your Responsibilities

• Manage and take full ownership of an assigned client portfolio, ensuring all legal, corporate, regulatory, and administrative obligations are completed accurately and on time.
• Establish and maintain strong client relationships through proactive communication, responsiveness, and a deep understanding of client needs and business objectives.
• Deliver high-quality client services in accordance with internal processes, procedures, and service standards while ensuring client satisfaction and operational excellence.
• Identify and execute local and global commercial opportunities, including cross-selling and upselling of services, new entities, and additional mandates.
• Support revenue generation initiatives by contributing to portfolio growth and maintaining strong commercial awareness across the client base.
• Conduct portfolio reviews, including work-in-progress (WIP) and overrun analysis, and recommend fee adjustments where appropriate.
• Lead and participate in client meetings, presentations, and business development discussions with prospective and existing clients.
• Draft, review, and coordinate high-quality client documentation with strong attention to detail and minimal errors.
• Ensure all ad hoc work is clearly scoped, agreed with clients in advance, and delivered within agreed timelines.
• Proactively monitor and manage legal, operational, regulatory, and commercial risks within the client portfolio and escalate material issues appropriately.
• Work closely with Compliance and Risk teams to ensure all file reviews, compliance actions, and monitoring requirements are completed within required deadlines.
• Maintain accurate time recording and support achievement of billing, utilisation, and productivity targets.
• Coordinate effectively with internal stakeholders across jurisdictions to support seamless global service delivery and cross-jurisdiction collaboration.
• Demonstrate sound judgement and independent decision-making in managing client matters, issue resolution, and project execution.
• Support and mentor junior team members through coaching, delegation, knowledge sharing, and ongoing development support.
• Lead or contribute to strategic projects and operational improvement initiatives within the business.
• Act as a positive ambassador of CSC by consistently demonstrating professionalism, integrity, collaboration, and alignment with company values.
  
  

Objectives

Financial & Commercial Performance

• Achieve quarterly invoiced billable hours and maintain accurate time recording to support client acceptance and minimise credit notes.
• Generate contractual revenue inflows from new and existing clients through portfolio growth initiatives.
• Maintain targeted productivity ratios across managed client entities.
• Conduct regular portfolio optimisation and overrun reviews, implementing fee adjustments where required.
• Accountable for annual revenues, EBITA margin and working capital for the key client portfolio;
• Achieve cross-selling opportunities with other CSC jurisdictions and support management-led commercial initiatives.
• Increase board support mandates and identify opportunities for additional services and new entity incorporation.
  
  

Client Management & Service Excellence

• Deliver proactive, accurate, and timely services in line with CSC standards and procedures.
• Maintain high-quality drafting standards with minimal material errors.
• Ensure clear communication and alignment with clients regarding scope, timelines, and service expectations.
• Resolve client issues promptly and professionally while adhering to internal claims and incident procedures.
• Lead regular client engagement meetings to assess satisfaction, identify opportunities, and strengthen relationships.
• Maintain high client satisfaction scores and demonstrate examples of customer excellence and seamless service delivery.
  
  

Leadership, Teamwork & Culture

• Build collaborative relationships across teams and functions while demonstrating initiative, accountability, and professional maturity.
• Effectively delegate work and support the development of junior colleagues through coaching and mentorship.
• Share knowledge proactively and contribute to a positive, high-performing team culture.
• Demonstrate leadership behaviours aligned with CSC values and act as a role model within the business.
  
  

Strategic Ownership & Risk Management

• Independently manage workload, client communications, and issue resolution with minimal managerial oversight.
• Take ownership of strategic and operational projects from initiation through execution.
• Anticipate legal, regulatory, operational, and commercial risks across client portfolios and propose appropriate mitigation strategies.
• Exercise balanced judgement in managing complex client and business situations.
  
  

Compliance & Governance

• Ensure timely completion of file reviews, compliance monitoring, and remediation actions.
• Adhere to all CSC compliance procedures, policies, and governance standards.
• Monitor client transactions and activities while escalating material concerns appropriately.
  
  

Business Development & Professional Development

• Independently lead business development discussions and client meetings with prospective clients.
• Promote CSC services and identify opportunities aligned with client needs and strategic objectives.
• Deliver client presentations and participate in industry networking and market engagement activities.
• Lead internal knowledge-sharing initiatives
• Support structured mentoring and development initiatives for junior team members and contribute to succession planning efforts.
  
  

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About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

About The Team

At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

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