Senior Relationship Manager 29O25

The Senior Relationship Manager is an integral part of our dynamic and rapidly growing organization. As a Senior Relationship Manager, you will play a crucial role in developing and maintaining strong relationships with our key clients, ensuring their satisfaction and loyalty to our products and services. You will be accountable for understanding each client's business needs, providing tailored solutions, and acting as a trusted advisor. Your strategic insight and expertise will help in driving growth through deepening relationships with existing clients and identifying new opportunities. The successful candidate will have a proven track record in client relationship management, excellent communication and negotiation skills, and a comprehensive understanding of the market dynamics.

Responsibilities

• Develop and sustain long-term relationships with key clients to maximize business retention.
• Identify and pursue new business opportunities with existing and potential clients.
• Understand client business objectives and offer solutions that align with their goals.
• Act as a liaison between clients and internal teams to ensure seamless communication.
• Monitor industry trends to provide informed guidance to clients and anticipate their needs.
• Conduct regular performance reviews and service meetings with clients to enhance satisfaction.
• Craft and deliver client presentations, proposals, and reports tailored to client needs.
• Negotiate contracts and agreements to optimize terms that benefit the company and client.
• Collaborate with marketing and sales teams to develop and implement client strategies.
• Analyze account progress and produce detailed reports on metrics and KPIs.
• Train and mentor junior relationship managers to ensure development of future talent.
• Manage any client concerns and issues promptly and efficiently to solidify trust.

Requirements

• Bachelor’s degree in Business Administration, Finance, or relevant field required.
• Minimum of 7 years of experience in relationship management or sales roles.
• Proven track record of meeting and exceeding sales and client relationship goals.
• Exceptional communication, persuasion, and presentation abilities are essential.
• Strong analytical skills with a strategic mindset beneficial for business growth.
• Ability to work independently as well as collaboratively in team settings.
• Proficient understanding of the market and competitors' services and products.