Senior Relationship Manager (225-827)

As a Senior Relationship Manager, you will play a pivotal role in fostering strong, long-term relationships with key clients and stakeholders. Your primary responsibility will be to understand client needs thoroughly and ensure their expectations are met through customized solutions. This position requires someone adept at navigating complex interactions and capable of facilitating communication between different sectors within the organization to achieve collaborative success. The role is ideal for a strategic thinker with excellent interpersonal skills and a knack for identifying new business opportunities. You will be expected to maintain a high level of client satisfaction by delivering exceptional service and demonstrating a keen ability to solve problems proactively.

Responsibilities

• Develop and maintain strong relationships with key clients to ensure ongoing satisfaction.
• Identify potential growth opportunities and deliver strategic solutions to clients.
• Collaborate with cross-functional teams to deliver comprehensive service offerings.
• Address and resolve client issues promptly to maintain trust and loyalty.
• Conduct regular account reviews to assess client needs and service satisfaction.
• Create detailed reports on client interaction and communicate insights to management.
• Negotiate contracts and agreements to maximize benefit for all parties involved.
• Stay informed on industry trends to provide insightful advice to clients.
• Train and mentor junior team members to foster a collaborative environment.
• Represent the company at networking events to attract potential clients.
• Utilize CRM software to track client interactions and ensure data accuracy.
• Develop strategies to enhance client satisfaction and expand client portfolio.

Requirements

• Bachelor’s degree in Business, Finance, or a related field is required.
• Minimum of 5 years experience in relationship management or client services.
• Proven track record of achieving sales targets and client retention goals.
• Exceptional communication and interpersonal skills are essential for this role.
• Ability to work independently and think strategically in complex situations.
• Proficient in using CRM software and other client management tools.
• Strong analytical skills to interpret data and make informed decisions.