Senior Reconciliation Officer

Job Description

Finera is seeking a Senior Reconciliation Officer to join the Finance team in Dubai. This role will oversee reconciliation activities across payment   gateways, processors, and internal financial records to ensure financial   accuracy, operational integrity, and settlement transparency. The position   plays a critical role in maintaining financial controls across merchant   transactions, settlement flows, and processor statements. The successful   candidate will work closely with Finance, BI, Treasury, and Operations teams to strengthen reconciliation frameworks and drive automation initiatives   across transaction data environments. 

Job Requirements

• Bachelor’s degree in Finance, Accounting, Economics, or a related field.
• 4-5 years of experience in reconciliation, payments operations, or financial operations.
• Experience working within fintech, payment acquiring, payment gateways, or digital asset environments.

• Advanced Excel / data reconciliation skills.
• Experience working with processor transaction reports and gateway data.
• Familiarity with accounting systems (e.g., Xero, Netsuite and Similar).
• Exposure to data visualisation tools (Tableau, Power BI, Looker Studio) is advantageous.

• Strong analytical and investigative skills.
• Exceptional attention to financial accuracy.
• Ability to manage complex reconciliation environments with multiple data sources.
• Strong communication and stakeholder coordination skills.

• Experience with cryptocurrency  transaction reconciliation or digital asset operations.
• Knowledge of merchant acquiring and card scheme settlement frameworks.
• Experience with API-based reconciliation automation or data warehouse environments.
  
  

• Perform daily reconciliation of payment transactions across multiple data sources, including payment gateways, processor transaction reports, and internal accounting systems.
• Conduct 3-way reconciliations between:
  • Payment gateway transaction data
  • Processor transaction and settlement reports
  • Internal financial ledger / accounting system
• Ensure transaction volumes, statuses, and settlement values match across all systems.
• Investigate and resolve discrepancies relating to:
  • successful and declined transactions
  • refunds and reversals
  • chargebacks and representments 
  • settlement adjustments and processor fees
    
    

• Review and reconcile processor statements against transaction-level data to validate:
  • Merchant Discount Rates (MDR)
  • settlement fees
  • crypto or FX conversion fees (where applicable)
  • refund processing fees
  • declined transaction fees
  • chargeback handling fees
  • rolling reserves
• Validate settlement calculations and confirm accurate net settlement amounts received from processors.
• Identify and report unexpected processor charges or fee deviations from contractual agreements.
• Monitor T+N settlement cycles (e.g., T+1 / T+3 etc.structures) and identify settlement delays or mismatches.
  

• Investigate reconciliation breaks and ensure timely resolution of financial discrepancies.
• Maintain reconciliation documentation and audit trails for all settlement and processor activities.
• Escalate material discrepancies  or settlement risks to Finance leadership.
• Support audit processes and regulatory reporting requirements relating to transaction data and  settlements
  

• Produce daily and monthly reconciliation reports, highlighting discrepancies and financial exposure, expected costs and effective costs. 
• Develop exception reporting frameworks for reconciliation breaks.
• Work with BI teams to enhance automated reconciliation dashboards (e.g., Tableau,Looker Studio, Claude).
• Analyse transaction and settlement data to identify trends, operational inefficiencies, or financial risks.
  

• Identify opportunities to improve reconciliation workflows and financial controls.
• Support the design of automated reconciliation processes 
• Assist with implementation of  reconciliation tools or BI dashboards to streamline financial monitoring.
  
  

• Liaise with payment processors, banking partners, and merchants  to resolve settlement-related issues.
• Collaborate with Finance, Treasury, Operations, and BI teams to ensure reconciliation completeness.
• Assist in onboarding new processors or payment partners by defining reconciliation and reporting requirements.
• Support the Head of Reconciliation in the day-to-day management of the reconciliation function, including oversight of team workloads, guidance to reconciliation officers, and ensuring operational reconciliation processes are executed efficiently and in line with internal control standards.
  
  

• Competitive salary package aligned with experience and market standards.
• Medical Insurance starting from day 1.
• Access to training resources and development opportunities that support your professional growth.
• Well-stocked office with snacks, drinks, and refreshments available daily.
• A multinational organisation that promotes a strong, collaborative culture
• Regular team-building events and company activities that strengthen collaboration across teams. 
• Employee Recognition Program celebrating our "Employee of the Month" with special perks.