Senior Product Manager - Internal Operations Experience

Once a client is live, a great deal of Sokins work happens behind the scenes: monitoring transactions, working alerts, answering client questions, resolving exceptions, reporting to regulators and partners, and learning from what clients tell us. The quality of the internal tools behind that work decides how safe, fast and scalable Sokin can be. We treat the people who use those tools as users in their own right.

Youll own the product for that internal experience: compliance and internal reporting, transaction monitoring, the support and operations console, client feedback management, and crypto compliance (screening, Travel Rule and wallet monitoring). Your task is to give analysts, support agents and operators one place to see what they need, decide quickly, and record why, so that they stop acting as the integration layer between systems and can focus on the work that needs judgement.

This is a new team and a senior role with a broad remit. Youll start on your own and, as the scope grows, we expect to add a Product Manager to your team. Your product boundary is clear: everything from the moment a client is live belongs to you, while the onboarding journey and the compliance analysts onboarding case work belong to the Get Set Up & Build group, and you will work closely with them on the shared analyst view.

Your role as a Senior Product Manager at Sokin:

• Own the product strategy and roadmap for Sokins internal operations experience, aligned to the Run Sokin objectives

• Define the support and operations console as a single place to see the state of a client, a payment or a case, and to act on it

• Own compliance and internal reporting, including the evidence regulators, banking partners and auditors ask for, and the ability to produce it quickly

• Own transaction monitoring and continuous-monitoring alerts after go-live, including the quality of alerts and the time an analyst needs to decide on one

• Own the crypto compliance tooling experience: transaction and wallet screening, Travel Rule information exchange and ongoing wallet monitoring, working with the stablecoin product owner

• Build a client feedback management process and tool so that what clients tell us reaches Product with evidence attached

• Run structured research with analysts, Support and Operations (shadowing, session harvests and data) to find where their jobs are least well served

• Define and track metrics: time from alert to documented decision, systems visited per case, manual work per exception, escalations for information rather than action, and false positives per analyst day

• Work from Sokins Jobs to Be Done catalogue: describe the jobs Sokins analysts, agents and operators hire your product for, the outcomes that matter, and the evidence behind them, and keep that picture current

• Work with Platform Services on identity, permissions, approval rules and audit, and with the Data and Core Platform teams so that internal tools share one source of truth

Wed love to hear from you if:

• You have 6+ years in product management, including experience building internal, operations, compliance or back-office tooling, ideally in payments, banking or another regulated industry

• You understand compliance operations: transaction monitoring, sanctions and screening, case management, multi-jurisdictional regulatory reporting, and, ideally, crypto compliance and the Travel Rule

• You can design for expert users: you enjoy shadowing, finding the workarounds people have invented and replacing them with something better

• Youre analytical and measure the effect of a tool in analyst minutes, error rates and cases cleared, not just features shipped

• Youre comfortable working with compliance, risk, legal and operations stakeholders, and can balance their needs with those of clients

• You own your roadmap and can identify problems, make decisions and drive things forward without waiting to be managed

• You have enough technical depth to work closely with engineers on integrations with third-party monitoring, screening and case platforms

• Youre curious about how AI can take on routine case work under human oversight

• Curious and inquisitive: you ask why before you build, dig into the data and the customers real situation, follow questions past the first answer, and are never satisfied with thats how it has always been done.

• Comfortable using AI in your role: you use AI tools as a matter of course to research, draft, analyse and prototype at speed, and you stay fully accountable for the result. AI is a tool that sharpens your judgement and never replaces it: you check what it gives you, and the thinking stays yours.

Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.

Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.