Senior People Operations Specialist Fintech

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.

We are looking for enthusiastic, energetic and results-driven professionals with a can-do attitude, who want to join a team of like-minded people delivering innovative solutions in an exciting environment.
As a member of the People Operations Team, you will play a key role in the effective delivery and coordination of international People Operations activities across our global entities. You will take ownership of global benefits administration, support international operations and manage a wide range of HR operational activities, while driving consistency, effective stakeholder collaboration and continuous improvement across countries.

What you will do

• Lead global benefits administration across all entities, ensuring consistent operational oversight of benefits programs. Manage relationships with benefits providers and internal stakeholders, coordinate enrollments, changes, renewals and employee inquiries, and monitor service quality, deadlines and actions
• Collaborate with payroll providers and local payroll stakeholders for international payroll operations and related inputs to ensure timely information exchange, accurate submissions and effective resolutions of payroll-related issues
• Drive international HR process standardization, identify opportunities to improve and harmonize administrative practices, enhance consistency across entities, through the use of automation, AI-enabled tools and HR technology
• Handle employee queries across a broad range of People Ops matters, providing timely, employee focused support
• Support the delivery of employee experience, engagement and wellbeing initiatives
• Support the delivery of cyclical HR processes and recurring operational activities and ensure cross-coverage and continuity of service
• Support the administration, maintenance and continuous improvement of HR systems, including SAP SuccessFactors, Workable and other plaforms
• Manage international employee support activities, including employee inquiries relating to employment matters, benefits and sales incentives, ensuring appropriate stakeholder coordination and follow-through
• Support international onboarding activities, including owning the delivery of global new hire welcome sessions and coordination of relevant employee activities
• Coordinate cross-functional People Ops activities, working closely with Talent Acquisition, IT, Legal and other stakeholders to ensure effective resolution of employee-related matters and smooth operational delivery
• Monitor international activities, vendor commitments and outstanding actions, proactively identifying operational risks, resolving bottlenecks and providing updates to the Head of People Operations

What you will bring

• 5-7+ years of progressive experience in People Ops, International HR Operations or a similar role, ideally within a multinational fast-paced environment
• Demonstrated experience in benefits administration, preferably across multiple countries or legal entities
• Proven ability to coordinate daily operations and provide functional guidance to junior colleagues
• Strong stakeholder and vendor management capabilities, with the ability to coordinate multiple parties and follow through on outstanding matters
• Excellent problem-solving skills with the ability to independently assess situations, identify solutions and make informed decisions
• Strong ownership and accountability, demonstrating a proactive approach to managing responsibilities and follow-through completion
• High attention to detail and data accuracy, curiosity and a genuine interest in HR operational excellence
• High proficiency in English

Why Optasia?

Optasia is a high-growth, AI-powered financial infrastructure platform serving over 432 million users in emerging markets across Africa and Asia. By harnessing the power of AI and real-time data we unlock financial opportunities for customers. We have been recognized as a top fintech by Forbes Middle East, culminating in a successful JSE listing in 2025.

At Optasia, our global team builds the tech, products and services which will change the game for the worlds unbanked population. We empower our people by offering unique employee experiences and support individual careers by prioritizing well-being and embracing flexibility.

Benefits include:

• Work from anywhere policy 
• Competitive remuneration package 
• Extra day off on your birthday
• Performance-based bonus scheme
• All the tech gear you need to work smart