Senior Payments And Operations Specialist

Dubai, UAE | On-site

We are looking for an experienced Senior Payments & Operations Specialist to join a fast-growing FinTech/Payments business in Dubai.

This is a hands-on role covering banking, payment providers, fiat and crypto transactions, reconciliation, liquidity and operational support. You will work closely with Finance, Technology, Compliance and Support teams and take ownership of payment-related issues from start to finish.

What You'll Be Doing

• Manage relationships with banks, PSPs and payment partners, including onboarding, integrations and day-to-day communication.
• Handle payment issues end-to-end, working with the relevant provider or payment rail to resolve them.
• Manage refunds, disputes, chargebacks and RFIs.
• Monitor liquidity across multiple banking, payment and crypto providers and flag potential shortfalls.
• Carry out regular reconciliation across payment flows, FX positions and account balances.
• Investigate discrepancies and work with Finance and Technology to resolve them.
• Investigate crypto transactions across different blockchains, using blockchain explorers and internal tools.
• Execute crypto exchanges and support day-to-day crypto payment operations.
• Monitor unusual or suspicious transactions and escalate relevant cases to Compliance and senior management.
• Act as an escalation point for complex payment issues raised by the Support team and communicate directly with clients when required.
• Maintain client profiles and support various back-office operational tasks.
• Work closely with Finance, Technology, Support and Compliance across the business.
• Create and maintain SOPs and identify opportunities to improve and automate processes.
• Use AI tools to automate reporting, workflows and other repetitive operational tasks.
• Support the training and development of more junior members of the Operations team.

What We're Looking For

• Solid experience in Payments, Banking Operations, FinTech, Forex, Crypto or a similar environment.
• Strong understanding of payment rails including SWIFT, SEPA and Faster Payments.
• Good knowledge of fiat and crypto payment flows and banking integrations.
• Hands-on experience with reconciliation, disputes, chargebacks, RFIs and transaction monitoring.
• Comfortable investigating blockchain transactions and dealing with different crypto networks.
• Good understanding of AML, fraud and compliance escalation procedures.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Highly autonomous and comfortable working in a fast-moving environment where priorities can change quickly.
• Strong ownership mentality — you take an issue through to resolution rather than passing it on.
• Confident communicating with banks, PSPs, clients and internal stakeholders.
• Comfortable working with incomplete processes and helping build better ones.
• Experience creating or maintaining SOPs and improving operational processes.
• Practical experience using AI tools to improve efficiency and automate parts of your workflow.

The Opportunity

This is a great opportunity for someone who wants to be hands-on and have real ownership over payments and operations within a growing international business.

You won't simply be processing transactions — you'll be involved in improving the way the whole payment operation works across banking, fiat, crypto and technology.

📍 Dubai – Office based