Senior Officer Regulatory Advisory UAE National

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Responsibilities:

• Inquiry Response: Respond directly to all court and police inquiries using dedicated online portals. Conduct comprehensive review for each case and provide requested information.
• Information Retrieval: Retrieve and provide customer-related information, documents, and account details as required to the courts and police. Draft formal response letters for review and signature by authorized signatories within the unit.
• Police Investigation Requests: Review incoming police investigation requests and collaborate with internal departments to gather statements, CCTV footage, account details, or other relevant information. Ensure prompt and accurate responses to law enforcement.
• Official Correspondence: Prepare official bank responses for police investigations and manual court letters, presenting these to Manager/ Unit Head for approval before dispatch.
• Court and Police Letters: Review, process, and respond to court and police correspondence received via mail within the established Service Level Agreement (SLA). Formulate responses based on input from concerned departments or branches and follow up to prevent fines or penalties.
• Bounced Check (CHQ) Requests: Manage all bounced check requests by providing necessary documents and information in line with bank policies, ensuring timely and effective responses.
• Document Management: Maintain accurate filing and registration systems. Update records, safeguard confidential documents, and ensure organized and secure storage for easy retrieval.
• Staff-Related Inquiries: Respond to legal inquiries related to staff, coordinating with Human Resources to provide timely responses to courts and law enforcement agencies.
• Deceased Customer Cases: Handle cases involving deceased customers in accordance with applicable UAE laws and guidance from the central bank and internal bank policy
  
  

• Bachelor’s Degree.
• Arabic & English Speaker.
• 2– 4 years of experience of which at least 2 years in the field of Banking Operations or Compliance will be added value.
• Good understanding of banking concepts and procedures.
• Good experience of banking operation.
• Ability to read and understand legal documents