Back to listing

Senior Officer - Customer Service

Talentmate

United Arab Emirates

24th September 2026

2609-1954-633

Job Description

Job Description

Receiving customers by Greeting, Welcoming them.

Guide & clarify the queries as per the customers’ request.

Proceed with the transactions as per RTA guidelines.

Maintain RTA KPI for the processed transactions; Waiting Time: 80% of the customers waiting time should be less than 10 minutes.

Avoid any customers complaints

Issue token for the queue management system, as per the required service of the customers

Responsibilities

Handling the customers during the peak hours

Dealing with angry customers

Direct customers with incomplete documents properly in order to help them accurately and without fail.

Managing customers of any Nationality

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	United Arab Emirates	City:	Dubai
Company Website:	http://www.al-ghurair.com	Job Function:	Others
Company Industry/ Sector:	Holding Companies

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.