Senior Officer - Community Management - Community Management Portfolio 1 - DHCM

Job Description

Sr. Officer – Community Management

Job Summary

The Senior Officer – Community Management plays a crucial role in ensuring the efficient and harmonious operation of our community. This position is responsible for directly engaging with residents and stakeholders, upholding community rules and regulations, facilitating effective communication, and contributing to the overall well-being and satisfaction of the community members. The Senior Officer will act as a primary point of contact, resolving issues, managing services, and fostering a positive living/working environment.

Key Responsibilities

• Resident Relations & Communication:
• Serve as a primary point of contact for residents, addressing inquiries, concerns, and feedback promptly and professionally.
• Foster strong relationships with community members, promoting a sense of belonging and community spirit.
• Disseminate important information, notices, and updates to residents through various channels (e.g., newsletters, portals, direct communication).
• Manage and resolve complaints and disputes effectively, escalating complex issues to the Community Manager as needed.
• Rules & Regulations Enforcement:
• Ensure consistent and fair enforcement of community rules, regulations, and governing documents (e.g., master community declaration, strata by-laws).
• Conduct regular inspections of common areas and facilities to identify and report violations or maintenance needs.
• Issue warnings or notices for non-compliance, following established procedures.
• Service Coordination & Management:
• Coordinate with internal departments (e.g., Facilities Management, Security, Leasing) and external service providers to ensure timely and high-quality service delivery.
• Monitor the performance of outsourced services (e.g., cleaning, landscaping, pest control) within common areas.
• Oversee access control and key management processes for common facilities.
• Community Engagement & Events:
• Assist in organizing and promoting community events, activities, and initiatives to enhance resident interaction and satisfaction.
• Support the formation and activities of resident committees or associations.
• Administrative & Documentation:
• Maintain accurate records of resident communications, incidents, service requests, and violation reports.
• Prepare regular reports on community issues, resident feedback, and operational performance.
• Assist with the preparation of annual budgets for common area expenses and monitor expenditure against budget.
• Emergency Response & Security:
• Act as a point of contact during emergencies, coordinating with relevant teams (security, maintenance, emergency services) and informing residents as required.
• Support security protocols and contribute to maintaining a safe and secure environment.
  

• Bachelor’s degree in business administration, Real Estate Management, Hospitality Management, or a related field.
• A minimum of 3-5 years of progressive experience in community management, property management, facilities management, or customer service, preferably within a large-scale residential or mixed-use community in Dubai/UAE.
• Strong understanding of Owners Association Management (OAM) principles, local property laws, and community living regulations in Dubai.
• Exceptional communication (written and verbal), interpersonal, and negotiation skills.
• Proven ability to handle difficult situations, resolve conflicts, and maintain composure under pressure.
• Customer-centric approach with a strong commitment to service excellence.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and experience with Community Management Software (e.g., ERP systems, CRM, CAFM software) is highly desirable.
• Knowledge of local health, safety, and environmental regulations.
• Ability to work independently and as part of a team.
• A valid UAE Driving License may be required.