Senior Manager Technical Services And IT Support

1. About Our Client:

This organization operates in the autonomous vehicle and mobility industry, focusing on developing self-driving technology aimed at creating safer, more efficient, and accessible transportation and logistics solutions. It addresses challenges in road safety and goods delivery by building a transportation ecosystem that integrates advanced technology with real-world applications. The organization is expanding its impact by growing a diverse workforce and advancing innovations that improve mobility and logistics on a broad scale.

2. About the Opportunity:

The Senior Manager, Technical Services & IT Support is responsible for transforming the IT support function into a strategic business advantage. This role leads the development and scaling of IT support to serve a rapidly growing and distributed workforce, driving a seamless, automated, and data-driven employee experience. The position is integral to accelerating digital transformation through AI and automation, optimizing service delivery, and collaborating across departments to enhance operational efficiency and user satisfaction. This leadership role reports to the Director of IT Support & Operations.

3. Responsibilities:

• Build and scale the IT Support function to meet evolving workforce and operational needs

• Lead and coach regional support teams to foster accountability, curiosity, and technical excellence

• Implement AI-powered tools to improve IT service efficiency, quality, and user satisfaction

• Define, measure, and optimize key performance indicators such as first-contact resolution and customer satisfaction

• Collaborate with cross-functional teams including Engineering, Security, and HR to ensure effective support experiences

• Own the Technology Services and IT Support roadmap aligned with business priorities and growth

4. Requirements:

• 12+ years in IT Support or Service Management with 6+ years in leadership managing global or multi-site teams

• Proven success in large-scale service transformations and digital modernization, including AI and automation integration

• Strong knowledge of IT service delivery best practices and frameworks such as ITIL

• Demonstrated ability to attract, develop, and retain diverse, high-performing teams

• Strategic thinker with skills in balancing long-term vision and tactical execution

• Excellent communication and collaboration skills for influencing senior leaders and aligning cross-functional priorities

5. Pay Range and Compensation Package:

• The base salary range for this position is $174,000 to $252,000 per year

• Compensation is determined by role, level, location, skills, experience, qualifications, education or training, and market conditions

• Eligible for annual bonus, equity compensation, and benefits

Equal Opportunity Statement:

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.