Senior Manager - RBWM Performance And Partnership

Job Description

Senior Lead RBWM Performance and Partnership supports in driving operational performance, process efficiency, and workforce effectiveness across retail banking operations in international markets. The role ensures improved service quality, cost efficiency, and productivity while maintaining alignment with the Group’s operational strategy and transformation agenda. A key responsibility is to build and strengthen partnerships between international retail operations and business stakeholders, ensuring delivery excellence and support for business growth objectives.

COO International oversees operational strategy, customer experience, and property management across the bank’s international markets. The unit aligns International COOs with Group standards, operational excellence, and efficient delivery of business priorities. It also supports Emirates NBD Group COO and Group CHRO in developing, driving, and delivering effective governance, robust risk management across the Group COO Functions alongside seamless execution of COO International Strategic Programmes and Key Initiatives aligning with the Bank’s vision and operational aspirations.

Key Responsibilities:

• Assess operational performance across markets.
• Identify improvement levers.
• Coordinate implementation of performance improvement initiatives.
• Partner with retail banking leadership and operational teams across international markets.
• Align operational support with business growth priorities and customer experience goals.
• Drive process simplification and standardization across countries.
• Support workforce planning and optimization across retail operations and ensure appropriate resourcing and capability to meet service and efficiency targets.
• Collaborate with transformation teams to implement scalable operating models.
• Maintain oversight of retail operations performance.
• Prepare regular management reporting and insights to support decision-making
• Work closely with international operational teams and risk partners to strengthen controls, address operational gaps, and embed a culture of risk awareness.
  
  

Key Qualifications:

• 10+ Years of Professional Experience in banking operations within retail banking.
• Proven experience in Performance Management Process Improvement, and Stakeholder Management within COO or transformation function.
• Exposure to international or multi-market operational structures
• Professional certifications (e.g.Lean Six Sigma, PMP, or operational excellence) are desirable.
• Strong background in Retail Operations with Business Front Line - RBWM Products & Transformation.
• Strategic execution.
• Collaboration and partnership across diverse markets and functions.
• Change Orientation.
• Ownership and commitment.
  
  

About Us

ENBD

Meet the leading banking group in the region

Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.

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