Job Description

JOB TITLE

Senior Manager , Process Mining & Optimization | MAF Global Solutions | Global Solutions UAE

Role Summary

The Process Mining & Optimization Senior Manager leads the implementation of process mining tools like Celonis to optimize end-to-end business processes and drive continuous improvement. The role establishes a Center of Excellence to deliver data-driven insights, enhance efficiency, and generate measurable business value. It also partners with Transformation leadership to align process mining initiatives with broader digital transformation objectives.

ROLE PROFILE

  • Leads the process mining strategy and roadmap across all Majid Al Futtaim business units and operations.
  • Establishes a Process Mining Center of Excellence (CoE) with defined governance, methodology, and stakeholder engagement.
  • Oversees data integration and model development from systems such as SAP S/4HANA, Coupa, and others to deliver real-time insights and KPI monitoring.
  • Drives end-to-end process mapping and transformation initiatives, identifying inefficiencies and automation opportunities using Lean Six Sigma and process mining tools.
  • Maintains process taxonomies, ownership frameworks, and centralized documentation for consistency and visibility.
  • Reports insights, outcomes, and financial improvements to leadership, setting measurable cost and efficiency targets aligned with transformation goals.
  • Promotes adoption of Celonis and related tools through user training, engagement programs, and performance tracking.
  • Leads change management efforts to foster a data-driven culture and sustain continuous improvement across the enterprise.

Requirements

  • Minimum of 10 years of experience in process transformation.
  • Demonstrated leadership in process mining programs and digital transformation initiatives.
  • Proven cross-functional stakeholder engagement in large enterprise or consulting environments.
  • Bachelor’s degree in engineering, Information Systems, Business, or related field.
  • Key Certifications in Process Mining, BPM, Lean Six Sigma, or Transformation.
  • Proven cross-functional stakeholder engagement in large enterprise or consulting environments


Job Details

Role Level: Director Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: http://www.majidalfuttaim.com/ Job Function: Management
Company Industry/
Sector:
Retail

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