Senior Manager Governance Service And Projects Enterprise

About Us

JOB DESCRIPTION

At Network International, we always stay ahead. In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders.

Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.

About The Job

This is a key Control Role with the mandate to monitor and track adherence to SOPs, Compliance and regulatory frameworks across Enterprise and Partnerships. The designate will ensure that staff are performing their activities, in accordance with the code of conduct to prevent mis-selling, mis-representation & fraud and to implement of corrective actions wherever evidenced.

You will ensure SLAs with internal / external partners and adherence of the same. You will be in charge project prioritization, supervision & project execution. You will be the interphase between Business and Technology / Products / Operations.

Responsibilities

Key Responsibilities:

• Responsible to prepare and review Policies and Procedures related to Enterprise and Partnerships, based on Central Bank guidelines, Audit, Operational Risk and Credit Risk observations and to propose actions required whenever needed.
• Act in coordination with the Quality Department in to operationalize all policy and SOP documents.
• Be the central point for reviewing and maintain a repository of NI’s rates for all merchants and partners. Ensure the rates are in line with Central Bank of UAE and NI’s product profitability.
• Be the central point of maintaining the DOA matrix for Enterprise and Partnerships ; and ensuring breaches are escalated and appropriate actions taken without delays.
• Work along with the Heads of the respective Products to ensure the product programs are rolled out in line with Product and Marketing Plans and the Sales and Portfolio team exercise due diligence in sticking to the Product policies while selling.
• Overall responsible to implement the Operational Risk framework of NI for the department. Utilize the RCSA process to exercise oversight, monitor, investigate and where necessary, implement corrective actions in respect of all controls, processes, regulatory and compliance guidelines across all customer touch points.
• Monitor and control regulatory breaches in transactions in inoperative MIDs, negative balance MIDs to name a few amongst various scenarios.
• Design and implement processes to facilitate high levels of customer service and profitability with a well-balanced view on controls and efficiencies.
• Ensure that staff are performing their activities, upholding the code of conduct specified by NI to prevent mis-selling, misrepresentation and fraud.
• Be the single point of contact for Audit, Operational Risk, AML/Compliance etc. Responsible to take care of regulatory exercises, especially related to Central Bank, Scheme reviews etc. viz., KYC update/maintenance, treatment of inoperative MIDs etc.
• Act as single point of contact for RMs and Sales staff, with the objective of resolving procedural and operational issues that may arise at any time, while carrying out day-to-day activities.
• Review Audit findings for the Business units and ensure all related activities are completed as per laid down policies and procedures; Tracking and monitoring open audit items.
• Manage and control exceptions in processing that hinder customer experience. Ensure any exceptional cases are reviewed and duly approved as per the DOA while following up with the RMs and Sales to close the open exceptions within the approved timeframe.
• Represent the business unit in all Operational Risk and Frauds Risk related issues; assist in identifying Fraud cases in coordination with Fraud Control Unit.
• Engage actively with Compliance & AML Department to sort out and resolve issues related to policies and procedures and to ensure implementation of NI’s and Central Bank’s rules and regulations.
• Responsible for ensuring compliance by RMs and Sales Staff to NI’s KYC and AML policies and procedures.
• Raise projects as per business needs with an objective of keeping Network on the the forefront of Payments Technology.
• Help relationship team understand clients’ needs in terms of technical feasibility & articulate the same into appropriate Project.
• Help partnership team understand partner’s ask in terms of technical feasibility & collaborate with partner to come up with most cost / time effective execution.
• Supervise timely Project delivery.
• Ensure service levels / delivery timelines are met by internal service providers (e.g.Operations, Projects & Product).
• Work with internal stakeholders – Operations & Products – to consistently improve efficiency levels , i.e. , bring about cost reduction and / or swifter service delivery.
• Be the technical lead when offering complex solutions or responding to the complex RFPs.
• Be the referee in taking a call on technical feasibility of any non-standard solution.
  
  

• A minimum of a Bachelor’s Degree in a related field.
  
  

• At least 10 years of experience on the Products, Projects, Solutions & Services within Payments Business with at least five years a Head of Products, Projects & Services with leading Payments Company within U.A.E.
• Excellent communications skills, written and verbal and ability to communicate at all levels within large organizations.
• Ability to work independently and engage multiple levels of management in key decisions where required for the business.
• Work independently with guidance in only the more complex situations.
• Excellent English language skills, with a second language Hindi , Urdu, Tagalog or Arabic highly desirable.
• Understanding of Cards business or related Payments Industry experience
• Understanding of Merchant Acquiring business.
• Local, Regional and Global Payment Gateways full understanding.
• Financial Transaction processing knowledge
  
  

• Payments – Traditional, Digital Acquiring, eCommerce Expertise.
• Analytics - understanding merchant payments and business models.
• Presentation and Influencing skills.
• Team work and collaboration skills.
• Strategic planning & analytical thinking.