Senior Manager - Automated Channels UAE Nationals Only

Job Description

Job Responsibility:

Activities that are necessary to govern the successful delivery of Tablet Banking roadmap and strategy by playing an integral role in the projects, initiatives, and changes / enhancements in terms of requirement gathering, documentation, processes, policies, & procedures finalization.

• Drive achievement of Tablet Banking objectives across delivery, adoption, migration, usage, and performance metrics.
• Ensure STP grows year ‑ on ‑ year, and discrepancy rates are reduced through process improvements, automation, and enhanced validation.
• Continuously monitor channel KPIs and identify improvement opportunities.
• Liaise with business, IT, operations, product, compliance, and branch teams for end ‑ to ‑ end alignment.
• Maintain deep knowledge of all relevant processes, system flows, policies, and procedures.
• Lead the design, development, and rollout of innovative features for retail products on the Tablet channel.
• Drive digital automation initiatives to strengthen STP, reduce manual interventions, and improve Turnaround Time (TAT).
• Ensure product and technology deliverables are launched within planned timelines and quality benchmarks.
• Develop and execute strategies to enhance frontline adoption and user engagement.
• Ensure adoption initiatives translate into higher STP contribution and lower discrepancy ratios.
• Partner with branch leadership to reinforce consistent usage across locations.
• Lead regular technology upgrades and enhancements to ensure a seamless digital experience.
• Own issue triaging and collaborate with engineering, testing, and support teams for prompt resolution.
• Conduct root-cause analysis to prevent recurring issues and reduce operational discrepancies.
• Coordinate research and documentation for internal/external audits.
• Maintain strong governance and process controls in alignment with regulatory expectations.
• Manage end-to-end production support for Tablet Banking across sourcing, operations, and product teams.
  
  

Job Skills & Qualifications:

• Minimum 2 years of Senior Digital Transformation related experience
• Bachelor /Master Graduate
• UAE National with Family Book
  
  

What we offer you:

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees
  
  

About Us

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.

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