Senior Key Account Manager

Job Description

• Establish new corporate company tie-ups and support brand promotion initiatives to achieve budgeted sales volumes through planned promotional activities and group engagements.
• Act as a single point of contact for corporate clients to build and deepen relationships, driving increased share of wallet and revenue growth.
• Identify and capitalize on cross-sell and up-sell opportunities across multiple banking products through regular client visits, relationship management, and retention efforts.
• Maintain high standards of service excellence by meeting customer expectations with efficiency, accuracy, timeliness, and professionalism to strengthen customer loyalty.
• Support and guide new team members through on-the-job assistance and mentoring, helping them navigate role-specific challenges effectively.
• Generate new sales opportunities by developing and executing strategies to achieve targets related to sales volumes, new customer acquisition, and overall portfolio growth.
• Manage and direct business unit operations by aligning workflows with established policies and procedures, ensuring optimal use of resources without compromising quality.
• Participate in developing and implementing compliance monitoring and control processes, ensuring adherence to legal, regulatory, and internal governance requirements.
• Address company-related concerns of employees and onboarded staff, ensuring smooth engagement and service continuity.
• Handle role complexity requiring strategic thinking, customer insight, and cross-functional coordination to drive deeper penetration of retail banking products within onboarded corporates.
• Proven ability to build and maintain strong relationships with corporate clients.
• Excellent communication skills (verbal and written); English mandatory, Arabic preferred.
• Strong sales acumen with the ability to effectively pitch banking products.
• Sound understanding of retail banking products including payroll accounts, personal loans, and credit cards.
• Demonstrated commitment to high-quality customer service delivery.
• Proficiency in CRM systems and banking software.