senior IT Manager

Titan Wealth is a fast-growing wealth management business, both in the UK and internationally. It has evolved a fairer, more efficient and effective business model, structured to deliver leading advice-led wealth management services, giving financial advisers and their clients the best opportunity to fulfil their dreams and ambitions.

We provide a dynamic work environment full of opportunity, one where both individual and team initiative and contribution is encouraged, so that together we can deliver better outcomes for our clients over the long term.

The IT Manager will work from our Dubai office and will be responsible for overseeing the daily IT operations at TWI. This position requires the individual to provide comprehensive technical support, manage the company’s IT assets and procurement processes, and ensure the security and efficiency of the entire IT infrastructure.

The candidate will need to possess substantial expertise in Office 365 administration, SharePoint, networking, security, and various other IT systems. Their proficiency in these areas will be essential in maintaining the IT environment and supporting the TWI team effectively. They will need to have strong management skills, as well as excellent problem-solving and communication skills to address any technical issues that may arise.

Key Responsibilities
Microsoft 365 Administration & Support:

• Oversee and manage the Microsoft 365 (M365) environment, including Exchange Online, SharePoint, OneDrive, Teams and Teams Telephony
• Administer Azure Active Directory (Azure AD), including user provisioning, security policies, and access controls.
• Monitor and maintain Microsoft Defender, Intune, and security policies to ensure compliance and protection.
• Provide end-user support for M365 applications, including troubleshooting, user training, and issue resolution.
  
  
  
  
  

Network & Infrastructure Management:

• Maintain and troubleshoot on-premises Active Directory (AD), including GPOs, user accounts, and authentication policies.
• Manage File Servers, including permissions, backups, and storage optimization.
• Ensure network stability, performance, and security across LAN, Wi-Fi, and VPN connectivity.
• Collaborate with third-party vendors and ISPs for network maintenance and improvements.
  
  
  
  
  

IT Support & Service Management:

• ct as the escalation point for IT support issues, providing Level 2/3 troubleshooting.
• Oversee and optimize IT service desk processes, ensuring timely resolution of tickets and end-user satisfaction.
• Document IT processes, solutions, and troubleshooting guides for both internal use and end-user reference.
• Conduct regular system health checks, patch management, and hardware/software upgrades.
  
  
  
  
  

Security & Compliance:

• Implement and manage security best practices, including MFA, conditional access, and data loss prevention (DLP).
• Monitor and respond to security alerts related to M365, network, and server infrastructure.
• Ensure compliance with industry standards and internal IT policies.
  
  
  
  
  

IT Management & Project Involvement:

• Assist in IT strategy and planning, providing recommendations for technology improvements.
• Lead and execute small-to-medium IT projects, including migrations, upgrades, and deployments.
• Provide guidance and mentorship to junior IT staff
• Manage IT procurement, working with vendors to ensure cost-effective purchasing of IT equipment and services.
  
  
  
  
  

Grandstream PBX Telephony Management:

• Manage and maintain Grandstream PBX, ensuring seamless business communications.
• Troubleshoot telephony issues and work with vendors on upgrades and maintenance.
  
  
  
  
  

Core Competencies
Experience: Proven experience in a similar role.

Professionalism: Exhibit the behaviour and abilities needed to represent the business in a professional manor.

Project Management: Skills in planning, executing, and overseeing IT projects to ensure they are completed on time and within budget.

Relationship Management: Experience in managing relationships with IT vendors and ensuring cost-effective procurement of IT equipment and services.

Interpersonal Skills: Excellent communication skills to interact effectively with end users, team members, and stakeholders.

Documentation: Ability to create and maintain detailed documentation of IT systems, policies, and procedures.

Display Integrity and Ethical Behaviour: Interact fairly, honestly, and professionally in all business dealings.

Make effective decisions: Make well-reasoned decisions and take responsibility for the outcomes.

Embrace Change: Initiate and embrace change in the work environment.

Pursue Learning: Embrace the company’s learning culture by actively enhancing your personal capabilities

Technical Competencies
Systems Administration: Managing Windows Server, Active Directory (on-prem & Azure AD), virtualization (VMware/Hyper-V), and backup solutions.

Application Administration: Expertise in Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Intune) and software deployment (Windows & Mac).

Networking: Strong knowledge of LAN/WAN, VLANs, firewalls, VPNs, DNS, and network monitoring tools.

Security: Experience with M365 security (Defender, MFA, Conditional Access), firewall management, email security (DKIM, SPF, DMARC)

Troubleshooting: Advanced problem-solving for hardware, software, and network issues; Level 2/3 support experience.

Regulatory Knowledge: Understanding of IT compliance and data security regulations.

Risk Management: Ability to identify and mitigate risks associated with IT systems and infrastructure.

Essential Requirements
Qualifications and Experience

• Minimum 3 years in IT management, technical support, and infrastructure administration
• Minimum bachelor’s degree in IT, Computer Science, or a related field
• Hands-on experience with Office 365 (email, SharePoint, OneDrive) administration
• Knowledge of Grandstream PBX and VoIP systems
• Experience managing Windows servers and IT security solutions
• Experience in managing Mac & Microsoft applications
  
  
  
  
  

Desirable Requirements

• Additional Professional/Industry Qualification
• Strong understanding of networking, firewall management, and VPN configurations
• File server to SharePoint migration experience
• M365 tenant to tenant migration experience
  
  
  
  
  

Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of:
Creativity – we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors.

Commitment – we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile.

Collaboration – we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement.

Terms

• Competitive salary
• Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
• 25 days Annual Leave + public holidays
• Buy and sell holidays up to 5 days
• Office Christmas close (3-days)
• A range of benefits which includes private medical insurance, Group life insurance, and income protection insurance
• Hybrid working
• Further education and training support
• Discretionary performance related bonus
• Confidential Employee Assistance Programme
• 2 days per year for voluntary work
• And lots of flexible benefits to choose from!
  
  
  
  
  

The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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