Senior Immigration Consultant

Job Description

Role Objective

The Senior Consultant is responsible for independently managing a portfolio of visa and consular matters while supporting Supervisors and Managers in the successful delivery of the team’s overall output. The role requires strong technical knowledge, sound judgment and ownership in handling standard, complex and high-profile cases, ensuring that client expectations, service level agreements, compliance requirements and internal processes are consistently met.

In addition to direct case management, the Senior Consultant acts as a trusted point of contact for clients and internal stakeholders, provides practical and commercially aware guidance, supports escalation management and contributes to workflow oversight, quality control, system discipline and continuous process improvement. The role is also expected to mentor junior team members, share knowledge and support a culture of accountability, collaboration and service excellence.

Key Competencies and Job Expectations

• At Fragomen, our performance is oriented around five Key Competencies. Our job descriptions aim to provide guidance on our individual roles and our Job Expectations Library is designed to provide guidance on what is expected at each CCF level. Both tools, along with your job description, should be used to holistically understand what is expected of you at Fragomen
• Key responsibilities
• Independently manage assigned visa and consular cases from initiation to completion, ensuring accuracy, compliance, timeliness and adherence to client-specific requirements.
• Provide clear, accurate and practical guidance to clients and internal stakeholders on visa requirements, application processes, documentation, timelines and case-related risks.
• Manage complex, high-profile or sensitive matters with appropriate oversight, exercising sound judgment and escalating risks or issues with recommended solutions.
• Monitor allocated workflows and priorities to ensure service level agreements, client expectations and internal turnaround times are met or exceeded.
• Maintain complete and accurate case records across CRM, Connect and other firm systems, ensuring key updates, milestones, benchmarks and communications are recorded within required timelines.
• Prepare, review and support the submission of applications, correspondence and client deliverables, ensuring a high standard of quality, clarity and professionalism.
• Proactively identify service delivery issues, client concerns or process gaps, take ownership of initial resolution steps and escalate appropriately where required.
• Conduct independent research on complex, urgent or non-standard matters and provide clear recommendations to Managers, Supervisors, clients or case teams.
• Support Supervisors and Managers with workflow oversight, quality control, case allocation, service recovery, business reviews and operational improvement initiatives.
• Mentor, guide and train junior consultants, visa coordinators and other team members to strengthen technical knowledge, process discipline and overall team capability.
• Collaborate with colleagues across teams, regions and service centres to ensure consistent service delivery, effective handovers and alignment with client protocols.
• Ensure invoicing and case closure activities are completed accurately and in a timely manner in line with internal procedures.
• Maintain strong knowledge of Nomadic’s processes, systems capabilities, company policies and relevant visa and consular requirements.
• Contribute to continuous improvement by identifying opportunities to enhance efficiency, case tracking, client experience and operational consistency.
• Undertake additional duties, projects or responsibilities as reasonably required by the Manager or Supervisor.
  
  

• Client & Commercial Impact – Manages assigned responsibilities by complex cases independently, ensuring accuracy, compliance and timeliness – Serve as a trusted advisor to clients by anticipating needs and providing proactive solutions – Identify opportunities by implementing process improvements that enhance efficiency and client satisfaction – Contribute to client proposals and business development through professional insights
• Support the Manager with VIP, high-profile, and complex client matters, including escalations, service recovery efforts, and critical case management. Supporting business reviews and service improvement initiatives.
• Communication & Influence – Communicate complex information clearly and confidently to clients and team members – Draft precise and professional correspondence that reflects deep technical expertise – Provide constructive feedback to peers and junior colleagues to improve clarity and quality – Promote open, transparent communication to support collaboration and accountability
• Collaboration & Personal Leadership – Mentor and train junior analysts and consultants to strengthen team capability – Collaborate across regions and service centers to ensure global consistency – Model empathy, professionalism and respect in all interactions – Supports outcomes by team engagement by recognizing effort and fostering inclusion
• Operational Excellence & Accountability – Maintain complete and accurate data in Connect and firm systems – Leads process improvements that enhance case tracking and turnaround time – Monitor team output to ensure compliance with standards and client protocols – Applies performance metrics and professional judgment to identify improvement areas and execute solutions.
• Future Readiness & Growth Mindset – Promote adoption of automation and digital tools to improve efficiency – Stay informed on immigration policy and technology changes – Participate in professional development that builds leadership and technical depth – Adapt quickly to evolving client, market and operational requirement
• Purpose & Enterprise Impact – Model integrity and accountability in all client and team decisions – Supports outcomes by firm initiatives related to inclusion, sustainability and innovation – Share expertise across the firm to strengthen global collaboration – Represent Fragomen’s mission and values in external and internal settings