Senior Guests Service Assistant Russian Speaker - Telecommunications - Jumeirah Zabeel Saray

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe. Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with opening of the iconic Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award-winning Talise Ottoman Spa, a curated selection of restaurants, and family-friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai.

About The Job

An exciting opportunity has arisen for a Senior Guests Service Assistant for Jumeirah Zabeel Saray.

The Main Duties And Responsibilities Of This Role Include

• Answers all calls promptly and professionally, handling guest requests and messages efficiently while maintaining service standards.
• Coordinates guest requests with relevant departments, ensures timely follow-up, and monitors satisfaction.
• Manages emergencies and follows hotel safety procedures to ensure guest security and smooth operations.
• Maintains accurate records, updates reports and systems, and ensures proper communication during shift handovers.
• Supports team training, upholds grooming and service standards, and assists in revenue generation through upselling.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Experience in hospitality or similar customer service role
• Educated to college degree
• Communicates Effectively (eMail, Telephone – Listening Skills, Writing Skills and Verbal communication etc.)
• Lead by Example
• Team Player - Collaborates positively and effectively with others and team
  
  

About The Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits Include

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual and flight from your home country
• Competitive tax-free salary paid in UAE Dirhams (AED)

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