Senior Guest Services Executive - Front Office - Jumeirah Living World Trade Centre

About the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. 

its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. 

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Living World Trade Centre is a 41-floor luxury serviced apartment tower in the center of Dubai’s business district. Standing on the site of the old-World Trade Centre on Zabeel Road, the striking high-rise comprises 377 serviced residences ranging from one-bedroom duplexes up to four-bedroom double-floor apartments. One of Dubai’s most acclaimed luxuries serviced residences, Jumeirah Living World Trade Centre Residence is the place of first choice for travelers in search of short, medium-term and extended stays that combine home comforts with all the hallmarks of a five-star hotel service. 

About The Job:

An opportunity has arisen for a Senior Guest Services Executive to join Front Office at Jumeirah Living World Trade Centre. The main duties and responsibilities of this role:

• To ensure the smooth and efficient running of the front office operation, ensuring that all residents, guests and visitors receive an optimum level of service and care at all times by adhering to the Jumeirah signature standards to create the Jumeirah - stay different experience. 
• To assist the duty manager in the checking of VIP arrival apartments and the meeting and escorting of arriving residents. 
• To build rapport with residents and guests and maintain interaction to update the guest history profiles. 
• To act as a salesperson of all Jumeirah living properties, Jumeirah properties and products.
• To assist in maintaining the operating costs and achieving maximum sales and profitability in the front office department. 

About you:

• High School Certificate is essential; a Hospitality-related Degree or Diploma is preferred.
• Minimum of 2 years of Front Office experience in a four-star or five-star hotel environment; Arabic language skills are preferred.
• Previous experience in a serviced residence is an advantage and Ability to work effectively in a fast-paced hospitality environment.
• Proficient in Opera PMS with strong operational knowledge and skills.
• Excellent problem-solving and guest service skills and strong communication and interpersonal abilities.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, incentive programs, assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)