Senior Executive - Tenant Relations Palm Jumirah Mall

About Dubai Holding Asset Management:Dubai Holding Asset Management (DHAM) owns and operates an extensive portfolio of 20 landmark retail destinations and 15 residential communities. The Group plays a focal role in shaping Dubai's position as a global leader in business, tourism and leisure, contributing to its position as one of the world's most coveted and sought-after liveable destinations.From hot-spot retail destinations like Bluewaters, JBR, Souk Madinat Jumeirah, Al Khawaneej Walk and The Outlet Village to popular attractions, including the Theatre of Digital Art, Madame Tussauds, Tr88house, Museum of Illusions, Dubai Holding Asset Management’s retail destinations captivate millions of visitors and tourists every year. Meanwhile, the niche and vibrant community centres as Bay Avenue, Mudon Community Centre, and Serena Marketplace play a vast role in enhancing the overall quality of life in residential communities, making neighbourhoods more vibrant and connected. In 2022, Dubai Holding Asset Management’s retail destinations collectively attracted over 28 million visitors and hosted over 75 events across the portfolio.Dubai Asset Management maintains a substantial presence in Dubai with a leasing portfolio of 15 distinct residential communities, elevating the city’s global recognition as one of the most desirable and liveable destinations worldwide.

 

About the Job:An opportunity has arisen for a Senior Executive Tenant Relations to join Dubai Holding Asset Management. The main duties and responsibilities of this role:

Tenant Relations

• Develop strong, professional relationships with all retail tenants and coordinate all major requirements.
• Lead meetings and discussions with tenants to address issues, escalating as required.
• Ensure that all retail tenant complaints, issues, and operational challenges are addressed regularly.
• Ensure tenant compliance with Dubai Municipality, DHAM lease policies, housekeeping, safety, and security.
• Monitor tenant compliance to standards, lease guidelines, HSE/Fire safety.
• Conduct routine checks to ensure all tenant stores are trading, well-presented, maintained, and safe.
• Ensure maintenance and safety issues raised by tenants are escalated and resolved promptly.
• Inspect each unit based on the approved schedule, including Specialty Leasing units.
• Prepare special case reports for rent discount requests.
• Conduct tenant orientation and regular tenant meetings.
• Draft tenant letters, rent concession cases, early terminations, and memos.
• Ensure collection of tenant data (sales, footfall, compliance documents, permits, etc.).

Coordination with Different Departments

• Coordinate with the technical team regarding tenant requirements and modifications.
• Escalate tenant issues in common areas to relevant departments.
• Liaise with Finance regarding billing issues and reconciliations.
• Support setup and engagement in marketing events and programs.

Documentation & Communication

• Develop and execute plans for collecting tenant documents/data.
• Prepare and present tenant correspondence and memos.
• Keep tenant files updated (leases, trade licenses, insurances, IDs, Ejari, etc.).
• Maintain tenant records for audit and government review.
• Maintain tracker for all tenant communication.

Rental Collections & Billing

• Set goals for the TRE regarding collections, provide follow-up and guidance.
• Follow up with tenants for timely rental payments and assist with disputes.
• Prepare collection case details as required.

Tenant Variations / Alterations

• Process all legal/statutory notices regarding tenant requests or violations.
• Liaise with DHAM departments for tenant variation requests.
• Conduct inspections for lease/H&S violations and follow-up.
• Process non-technical tenant requests and Tenant Work Permits (NOCs).

Marketing Support

• Facilitate tenant-driven marketing initiatives.
• Encourage tenants to utilize shop window schemes for key events (Eid, Valentine’s Day, etc.).

Performance Review & Reporting

• Analyze retailer and category performance and present findings.
• Support leasing department with tenant mix optimization.
• Conduct data entry and analysis using Yardi, POS, Footfall, RAFs.
• Support preparation of retail asset management reports.

 

About you:The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in Business Administration/Management or related field.
• Minimum 6 years in retail/real estate management, mall operations, tenant relations, leasing, or customer experience.
• Middle East experience is a plus.
• Influencing & negotiation skills
• Problem-solving under pressure
• Strong financial acumen & analytical skills
• Excellent organization & multi-tasking

 

About the Benefits:At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai

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