Senior Executive Information Technology Dr Moopens Healthcare Management Services LLC

Key Responsibilities

• Provide functional support for Pharmacy users.
• Support and troubleshoot pharmacy-related issues.
• Analyze incidents and determine whether issues are related to configuration, workflow, user processes, or system defects.
• Coordinate with the IT Applications team and HIS vendor teams for complex issues.
• Monitor application incidents, service requests, and Change Requests related to Pharmacy.
• Ensure timely resolution and effective communication with business users.
• Maintain flexibility to relocate or work across different facilities/locations based on business needs and organizational requirements. 
• Support end-to-end Pharmacy workflows within TrakCare, including:
  • Medication prescribing and ordering
  • Inpatient and outpatient pharmacy workflows
  • Medication dispensing
  • Medication administration-related workflows
  • Discharge medication workflows
  • Medication refill/renewal
  • Formulary and medication-related configurations
  • Stock and inventory-related workflows, where applicable
• Work with Pharmacy teams to identify workflow gaps and recommend system improvements.
• Ensure HIS functionality supports operational and clinical pharmacy requirements.
• Gather and document business requirements from Pharmacy and clinical stakeholders.
• Translate pharmacy requirements into clear functional specifications.
• Prepare and manage Change Requests related to Pharmacy functionality.
• Review vendor proposals and ensure delivered solutions meet the agreed requirements.
• Participate in process improvement and digital transformation initiatives.
• Prepare test scenarios and test scripts for pharmacy-related enhancements.
• Perform SIT, UAT, regression testing, and post-production validation.
• Coordinate UAT with Pharmacy and business users.
• Validate system configuration and workflows before production deployment.
• Support upgrades, implementations, migrations, and new facility rollouts.
• Provide go-live and post-go-live support.
• Conduct TrakCare training for pharmacists and pharmacy staff.
• Develop user guides, workflow documentation, and training materials.
• Support super users and departmental champions.
• Identify recurring user issues and provide appropriate training or process improvements.
• Work with IT teams on integrations involving Pharmacy, Clinical, Billing, Insurance, ERP, and other healthcare systems.
• Participate in functional analysis of HL7/API and other system interfaces where Pharmacy workflows are impacted.
• Coordinate with Pharmacy, Nursing, Physicians, Finance, RCM, and other departments to ensure end-to-end workflows are aligned.
• Support the analysis and validation of pharmacy-related reports.
• Identify opportunities to improve system utilization and reduce manual processes.
• Support automation initiatives related to Pharmacy workflows.
• Monitor recurring issues and recommend permanent solutions.

Required Qualifications

• Bachelors degree in Pharmacy or equivalent.
• Valid pharmacy license/registration as applicable.
• Hands-on InterSystems TrakCare experience is strongly preferred.
• Strong understanding of hospital pharmacy workflows.
• Experience working with healthcare IT applications.

Required Experience

• 3–5+ years of relevant experience in Pharmacy, preferably in a hospital environment.
• Previous hands-on experience with InterSystems TrakCare.
• Experience supporting TrakCare Pharmacy functionality will be a strong advantage.
• Experience in TrakCare implementation, configuration, testing, upgrades, or application support is preferred.
• Experience working with HIS vendors and IT Application teams.
• UAE healthcare experience is an advantage.