Senior Executive - Collections

About WhiteCrow

We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house talent acquisition teams.

About our client

Since its inception in 2000, our client has emerged as a prominent and fast-growing retail group serving markets across the Middle East. The organization partners with world-class fashion and lifestyle brands, delivering globally inspired products and experiences to discerning consumers throughout the GCC. Guided by a vision to become a leading regional gateway for international retailers, the company has successfully built a broad portfolio across diverse consumer categories. Its collaborative approach with global brand partners, combined with extensive market expertise and a customer-first mindset, has enabled sustained growth and ongoing expansion across the region. Today, our client remains well-positioned to capitalize on emerging opportunities within the dynamic Middle Eastern retail market.

About the role

• We are looking for an experienced Credit Manager to oversee credit management, accounts receivable and collections activities within a hospitality environment.
• The role will be responsible for managing credit exposure, ensuring timely collections, improving cash flow and maintaining strong relationships with corporate and trade customers.
• The ideal candidate will have strong experience in hotel/hospitality credit management, with a solid understanding of city ledger operations, credit assessment, receivables, ageing, collections and credit risk.

As a Senior Executive - Collections, you will be responsible for...

• Managing the end-to-end credit control and Accounts Receivable function.
• Overseeing city ledger, corporate, travel trade and other receivable accounts.
• Establishing, reviewing and monitoring credit limits, payment terms and credit facilities.
• Conducting credit assessments and evaluating the financial standing and payment history of customers.
• Monitoring AR ageing, overdue balances, DSO and credit exposure and take appropriate collection actions.
• Developing and implementing effective collection and recovery strategies to minimise bad debt and improve cash flow.
• Following up on outstanding payments and resolving billing discrepancies and customer disputes in collaboration with Sales, Finance and Operations.
• Preparing regular AR, ageing, collection, DSO and credit-risk reports for management.
• Monitoring doubtful debts, provisions and potential credit risks.
• Ensuring accurate billing, account reconciliation, payment allocation and maintenance of the city ledger.
• Working closely with Sales, Revenue, Front Office and Finance teams on credit-related matters.
• Ensuring compliance with company credit policies, internal controls and audit requirements.
• Supporting process improvements and implementation of effective credit-control procedures and SOPs.
• Leading, coaching and developing the Accounts Receivable/Credit team where applicable.

What you already have...

• 6–8+ years of relevant experience in Credit Control, Credit Management or Accounts Receivable.
• Strong experience within the hospitality / hotel industry is highly preferred.
• Proven experience managing corporate and high-value customer accounts.
• Strong knowledge of credit risk assessment, collections, AR ageing, DSO and bad debt management.
• Experience with city ledger and hotel receivables.
• Good understanding of credit policies, payment terms and credit-limit management.
• Strong stakeholder-management and negotiation skills.
• Ability to work closely with Sales, Finance and Operations teams.
• Experience managing or mentoring a team would be an advantage.
• Strong analytical and reporting skills.
• Experience with Opera/SUN or similar hotel finance systems is advantageous.