Senior Director - IT Platform Services

Enterprise Technology (formerly Global Technology Services) is a global organization within Transamerica. We provide dedicated support to Transamerica and we bring all of Aegons business units together through the use of technology. We provide the backbone - the infrastructure - for how everything works. We’re creating the company’s AI environment, building a flexible ‘cloud experience’ for internal hosting services, designing frameworks for data governance and management, and ensuring the security and stability the company’s technology. In short, we enable the business units to move more quickly and deliver to our clients in the best possible way. Whether customers are interested in insurance products or annuities or financial services, were here to ensure they dont have to worry whether their information is safe. The people we employ are incredibly diverse, both in terms of backgrounds and skill sets.  There are over 1,000 of us representing a dozen or so nationalities and located in the UK, the US, the Netherlands, and Hungary, Spain, and Hong Kong.  Our global teams are comprised of experts in the areas such as application development, information security, infrastructure services, data & analytics, risk & controls,  procurement, program management, and architecture.  With the breadth of functions within Enterprise Technology, individuals can pursue a wide variety of careers, and we have a focus on supporting employees’ development.  In particular, our Talent Marketplace enables colleagues to take on gigs to broaden their experience and try out different responsibilities, which can be extremely rewarding. The most important quality in the people who join us is curiosity.  A lot of what we do is problem solving, requiring colleagues to take what they know and apply it to new situations. We have many mature processes, but we’re always looking for opportunities to improve, so we want people who are naturally inquisitive and confident enough to challenge the way we do things.  Technology is constantly, rapidly changing – we need you to help us continue to change with it. 

The Senior Director of IT Platform Services is a strategic leadership role responsible for the global vision, delivery, and governance of enterprise platforms that enable agile, scalable, and high-quality technology delivery. This includes ownership of ServiceNow, Jira/Atlassian suite, the Testing Center of Excellence (TCoE), and CI/CD tooling and adoption. The role will lead a global team and partner with engineering, operations, security, and business stakeholders to drive platform innovation, automation, and operational excellence.

Responsibilities

Strategic Leadership & Vision

• Define and execute the global strategy for IT platform services aligned with enterprise architecture and digital transformation goals
• Champion platform modernization, automation, and DevOps/Agile enablement across the organization
• Serve as a thought leader and advisor to executive leadership on platform capabilities and innovation
  
  

ServiceNow Platform Ownership

• Lead the global delivery and lifecycle management of ServiceNow, including ITSM, ITOM, HRSD, and custom applications
• Drive platform governance, performance, and expansion into new business domains
• Ensure alignment with ITIL practices, security, and compliance standards
  
  

Jira & Agile Tooling Governance

• Oversee the enterprise-wide configuration, standardization, and integration of Jira and the Atlassian ecosystem
• Establish governance models, usage standards, and reporting frameworks to support agile at scale
• Partner with product and engineering teams to optimize workflows and delivery velocity
  
  

Testing Center of Excellence (TCoE)

• Lead the TCoE to define enterprise testing strategies, automation frameworks, and quality metrics
• Promote shift-left testing, continuous testing, and test data management practices
• Ensure consistent quality assurance practices across all delivery teams and geographies
  
  

CI/CD Tooling & DevOps Enablement

• Own the strategy and implementation of CI/CD pipelines and toolchains (e.g., Jenkins, GitLab, Azure DevOps)
• Drive adoption of DevSecOps practices and continuous delivery capabilities across engineering teams
• Ensure tooling supports secure, scalable, and efficient software delivery pipelines
  
  

Team Leadership & Global Delivery

• Build and lead a high-performing global team of platform engineers, architects, and service owners
• Foster a culture of innovation, accountability, and continuous improvement
• Manage vendor relationships, budgets, and service delivery metrics
  
  

Stakeholder Engagement & Change Management

• Act as a key liaison between IT, business units, and engineering teams to ensure platform alignment with business needs
• Lead change management, training, and communication strategies to drive adoption and value realization
• Report on platform KPIs, ROI, and strategic outcomes to executive stakeholders
  
  

Qualifications

• Bachelors degree in related field or equivalent training/experience required.
• Minimum of 12 years experience in financial services and minimum of 5 years previous leadership required.
• Experience in IT leadership roles, with deep expertise in enterprise platforms, DevOps, and agile delivery
• Proven track record of leading global teams and delivering platform transformation at scale
• Strong knowledge of ServiceNow, Jira/Atlassian, CI/CD tools, and enterprise testing practices
• Experience in regulated or complex environments (e.g., finance, healthcare, manufacturing) is a plus
• Exceptional leadership, communication, and stakeholder management skills
  
  

Preferred Qualifications

• MBA or equivalent business acumen preferred
• ServiceNow Certified Implementation Specialist or Architect
• Atlassian Certified Jira Administrator
• SAFe Program Consultant (SPC) or equivalent Agile certification
• DevOps Leader or CI/CD-related certifications (e.g., GitLab, Jenkins, Azure DevOps
  
  

Working Conditions

• Hybrid Office Environment
  
  

Compensation

• The Salary for this position generally ranges between $195,000 - $250,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
• Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.
  
  

Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration, sponsorship or otherwise serving as an employer of record for immigration employment purposes. At this time, this role is not eligible for immigration-related employment authorization sponsorship.

This is a hybrid position requiring three days in office per week in one of our hub locations. Relocation assistance will not be provided for this position.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

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