Senior Customer Service Coordinator

About BOA

BOA® Technology builds the scientifically proven and patented BOA® Fit System. BOA partners with market-leading brands to make the best gear even better. Each unique configuration is engineered with performance fit at the center to create a precise fit and better connection between an athlete and their equipment — improving performance. BOA® Technology Inc. is headquartered in Denver, Colorado with offices in Austria, Greater China, South Korea, and Japan. For more information, visit BOAFIT.COM

BOA Technology (Shenzhen) Ltd. is a legal branch established by BOA Technology Inc. in China, responsible for the liaison and management of the companys OEM and suppliers, technical support for all cooperative brand factories and solving quality problems, as well as the marketing and sales of the entire Greater China.

Overview Of Role

Reporting to the Customer Service Manager, the Senior Customer Service Coordinator manages the day to day customer services operation to provide best service to our Brand Partner factories located in different region. This role will also proactively work with the internal teams to provide resolution of customer’s inquiries and order-related issues.

Core Responsibilities

• Regularly role model the Core Operating Principles to your team and others
• Perform customer order entries and order maintenance in ERP system
• Manage the day to day CS operation to provide best service to our Brand Partner factories
• Communicate proactively on a regular basis with our Brand Partner Factories via email, telephone and/or WeChat – majority of our current Brand Partner Factories are located in Asia, including China, South Korea and Japan
• Work closely with Supply Chain and Logistic teams regarding inventory, goods packing and delivery of customer orders in order to meet with our Company’s Service KPI and achieve customer satisfaction
• Maintain outstanding relationships with customers, building trust through frequent communications, negotiation on order changes, timely responses and excellent order execution
• Drive accurate and timely resolution of customer service inquiries and carry out processes related to customer orders
  
  

Required Qualifications

• Degree holder or above
• 5 years’ customer service experience in MNC & manufacturing environment
• Good command of written English and Chinese
• Proficiency in Microsoft Office products – Outlook, Word, Excel, PowerPoint
• Occasional travel is required
  
  

Desired Qualifications

• Good command of written and spoken in Japanese, Korean is an advantage
• Knowledge in PC based MRP/ERP is an advantage
• Experience in developing and maintaining relationships with both internal and external customers is preferred
  
  

We Offer

We’re committed to helping our people be themselves, be well, and grow. We’re proud to offer a creative work environment with a range of benefits no matter where you are around the world.

• Competitive remuneration package inclusive of annual performance bonus
• Benefits according to local policy:
  
  

(SZ&SH): social insurance, housing fund paid with pre-tax monthly salary base and ratio is 12%

(HK): MPF Voluntary contribution

• Additional commercial insurance covering your spouse and children
• Flexible working policy, Competitive Paid Time Off plans in the industry, including Annual Leave starting from 14 days, Birthday Leave. Four weeks Long Service Leave, 5-day working week and early releases on Fridays and major holidays’ eve
• Comprehensive healthcare plans including medical, dental and annual health check
• Fun, friendly, inclusive workplace with social adventures and activities, including pantry supplies with snacks, fruits and drinks, and meal gatherings
• Free products
• Casual dress code
  
  

EEO Statement

Caring for each other and the community are part of our core values. We are dedicated to creating more access and opportunity within the outdoor and professional industries. We are proud to be an equal employment opportunity workplace that focuses on inclusion and creates employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. If you think you meet most of the qualifications listed for the role you are interested in, we actively encourage you to apply.

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