Senior CRM Specialist F M

Le poste

Join Chaumet, a storied Parisian jeweler within the LVMH Group, radiating from Place Vendôme since 1780. With over 240 years of history, Chaumet blends exceptional craftsmanship with a boldly contemporary vision, placing people and nature at the very heart of its commitments. Beyond its emblematic creations, Chaumet is above all a story of passion and transmission, driven by a daring and creative collective. We celebrate the diversity of talent and encourage every team member to unlock their full potential. #ChaumetBeyondJewelry

In a dynamic and evolving growth context, you will play a key role in supporting the development of Chaumet Middle East, by overseeing the Customer Relationship Management strategy across the region. Your mission will be to enhance customer satisfaction, strengthen loyalty, and contribute to delivering an exceptional client experience

Reports to: Head Of Marketing, Middle East

No direct reports

MISSIONS

• Develop, maintain, and optimize CRM dashboards and KPI reports to support store performance and strategic decision-making on a monthly basis.
• Create and manage reporting for all CRM activations, and campaigns, providing clear insights and recommendations.
• Lead customer engagement actions across the network, ensuring flawless implementation, ongoing performance analysis, and consistent store activation.
• Manage CRM data needs, and all analytics required by boutiques and management.
• Support retail teams in effectively using CRM and clienteling tools to elevate client interactions and customer follow-up.
• Execute and support One-to-One and One-to-Many communication tools, including newsletters, e-catalogues, and personalized outreach.
• Lead clienteling projects such as tactical gifting calendar, event support, follow-up actions, and detailed post-event reporting.
• Manage the yearly gifting plan, including forecasting, and budgeting.
• Train and coach store teams on CRM best practices, customer mindset, and clienteling excellence.
• Conduct market and competitive research to identify trends, client behaviors, and new opportunities to strengthen engagement.
• Ensure CRM data integrity by driving continuous improvements in data quality, governance, and processes.
  
  

• Bachelor’s degree in Business/Marketing fields
• Proficiency in Power BI and Salesforce (mandatory)
• Minimum 5 years of experience in CRM, within the luxury jewelry sector
• Exposure to HTML is an advantage
• Fluency in English; Arabic is a plus
• Strong analytical and mathematical skills, with the ability to interpret complex data sets and transform them into actionable insights
• Excellent organizational and multitasking abilities to balance priorities across marketing, retail, and management needs
• Exceptional attention to detail to ensure accuracy and data integrity
• Commercial awareness and a strong customer-centric mindset to craft relevant CRM campaigns
• Excellent communication and interpersonal skills, with a positive, collaborative, and solution-oriented attitude
• Demonstrated values of urgency, innovation, inclusion, integrity, customer focus, and respect