Senior Client Advisor At Vacheron Constantin

MAIN PURPOSE

The Boutique Senior Client Advisor is responsible for maintaining Customer Service as per the company standard, generating sales in and out of the boutique environment & assist aftersales clients, merchandising, cash register operations in adherence to all Company Policy/Store standards.

Report operationally to Boutique Manager

Sales & After Sales Customer Service

• Promote the Vacheron Constantin brand by interacting with clients in the sale/aftersales of Vacheron Constantin products within the boutique environment.
• Promote the Vacheron Constantin brand by effectively networking and generating business from outside of the boutique environment through client meetings, affinity partnerships, 3rd party relations.
• Assist co-workers in the sales/aftersales process and work as a Team under the supervision of the Boutique Manager.
• Master the Brand’s sales technique as per the training received in order to undertake direct sales with clients.
• Assist clients with Customer Service needs maintaining the brand’s high standards.
• Cultivate strong client relationship.
• Ensure that each and every client receives an outstanding customer service by providing a friendly environment with includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of the Customer Service.
• Maintain a high knowledge on all products of Vacheron Constantin as well as competition.
• Communicate special customers request to Boutique Manager and assist clients overseas or outside the Boutique when required.
  
  

• Actively participate in the visual merchandising of the Boutique, implementing required housekeeping, including cleaning products, displays counters…
• Display products as per guidelines.
• Merchandise animations and product launch as per the guidelines provided.
  
  

• Reception shipments of new products, apply a quality control at the store level before selling, and price tag all items.
• Assist in monthly stock taking, of all items in boutique (sellable/non sellable)
• Actively participate in proactive boutique stock orders, and order projections via stock movement analysis.
  
  

• Monthly sales report to Boutique Manager.
• Weekly REACT actions to Boutique Manager/ Assistant Boutique Manager
• Maintain Aftersales reports and documentations.
• Monitoring of Cash & invoicing in accordance with company policies and procedure