Senior Business Development Executive

Roles and Responsibilities:

• Identifying New Business Opportunities

Research and identify potential clients, partners, and new markets to expand the company’s reach and drive revenue growth.

• Building and Maintaining Client Relationships

Develop and nurture relationships with prospective and existing clients to foster trust and secure long-term partnerships.

• Developing and Presenting Proposals

Create compelling business proposals, presentations, and pitches that effectively communicate the value of the company’s products or services.

• Collaborating with Internal Teams

Work closely with marketing, product, and sales teams to align strategies, improve service offerings, and meet client needs.

• Tracking and Reporting on Performance

Monitor business development activities, track key metrics, and report on progress toward goals to inform strategic decisions and improvements.

1. Customer Support & Service

Responding to Customer Inquiries

Address and resolve customer questions and concerns promptly via phone, email, chat, or other communication platforms, ensuring a high standard of service and professionalism.

Troubleshooting and Problem Solving

Analyze and diagnose customer issues accurately; provide clear solutions and guide customers through the resolution process to ensure satisfaction.

Providing Product Knowledge

Maintain up-to-date knowledge of all products and services to offer accurate information and support to customers efficiently.

Escalating Complex Issues

Identify cases that require specialized attention and escalate them to the appropriate departments or supervisors, ensuring timely and effective resolution.

Maintaining Accurate Records

Log all customer interactions, feedback, and issue resolutions into the CRM or support system to ensure transparency and tracking.

2. Vendor Coordination

Order Processing & Tracking

Coordinate closely with vendors for order placement, processing, and delivery tracking to ensure timely and accurate fulfillment.

Issue Resolution

Serve as a liaison for resolving vendor-related issues such as delivery delays, product defects, or order discrepancies, ensuring minimal disruption to operations.

Communication & Follow-Up

Maintain consistent communication with vendors to confirm order status and resolve any open concerns; ensure updates are shared with internal stakeholders.

3. Business Outreach & Cold Calling

Customer and Vendor Outreach

Conduct cold calls to potential customers and vendors for business development, introducing services and building initial relationships.

Lead Generation & Sales Support

Identify and qualify new business opportunities through cold calling and outreach activities, contributing to the sales pipeline.

Relationship Building

Initiate and nurture connections with prospective vendors and clients, laying the groundwork for long-term partnerships.

Follow-up & Documentation

Perform timely follow-ups and document all outreach activities and results in the CRM or lead management system.