Senior Business Analyst (Customer) 05D25

The Senior Business Analyst (Customer) plays a crucial role in bridging the gap between the business needs and IT solutions. This position involves analyzing customer data, understanding business requirements, and ensuring that IT projects meet the intended business goals. With a strong focus on customer insights, the Senior Business Analyst will collaborate with cross-functional teams to deliver solutions that enhance customer experience and drive business growth. The ideal candidate has a deep understanding of business processes, data analytics, and customer relationship management. They are an expert in analyzing trends, identifying opportunities for improvement, and making strategic recommendations that align with the company’s objectives.

Responsibilities

• Gather and analyze data related to customer behavior and preferences.
• Develop and refine business requirements in collaboration with stakeholders.
• Facilitate communication between business units and IT teams to ensure alignment.
• Create detailed business analysis documents and reports for ongoing projects.
• Identify opportunities for process improvement and efficiency enhancement.
• Conduct risk assessment and propose actionable solutions to mitigate risks.
• Drive strategy sessions to define project priorities and timelines.
• Maintain documentation and records of business processes for future reference.
• Oversee user acceptance testing to ensure solutions meet business needs.
• Coordinate workshops and meetings to gather insights and validate assumptions.
• Provide training and support to team members on new systems or processes.
• Evaluate the success of implemented solutions and recommend further actions.

Requirements

• Bachelor’s degree in Business, IT, Finance or a related field.
• Minimum of 5 years experience as a Business Analyst or similar role.
• Proficiency in data analysis and customer relationship management tools.
• Strong communication skills and ability to work with cross-functional teams.
• Proven track record of successfully managing and delivering IT projects.
• Excellent problem-solving skills and attention to detail.
• Strong organizational skills and the ability to manage multiple priorities.