Senior Analyst - Implementation and Client Application

Job Req Number: 95466

Time Type: Full Time

At DSV Air & Sea, we are constantly evolving to meet the demands of a dynamic global market. As the world’s 3rd largest transport and logistics provider, we offer unparalleled opportunities for professional growth and international career development.

We are currently seeking a proactive and detail-oriented Senior Analyst to join our team. In this role, you will lead and support end-to-end customer integration, focusing on EDI/API connectivity to ensure technical excellence and seamless operational alignment. Acting as the key liaison between commercial, operational, and IT teams, you will drive customer onboarding and system integration projects from inception to completion.

This role offers a unique opportunity to collaborate across our global network, travel regionally, and play a strategic role in optimizing customer visibility, championing continuous improvement, and managing change effectively across complex implementations

Reporting Line:

Report to: Senior Manager: Business Change Management & Client Application

Location: Dubai, UAE

Matrix Reporting: Air & Sea

Travel: Yes

Key Responsibilities:

Customer Integration Support:

• Act as the primary point of contact for local business and sales teams regarding customer integration and adjustment requests.
• Support the tender/RFQ process from a business integration perspective.
  
  
  

Requirements Gathering & Documentation

Collect and validate essential documentation from customers, including:

• Message Implementation Guides (MIGs)
• Sample EDI/XML files (e.g., shipment orders, confirmations, status updates)
• XSD schemas (for XML formats)
• Operational process outlines, including Transport Management System (TMS) triggers and workflows
  
  
  

Project Kickoff & Alignment:

• Initiate integration projects by submitting Business Request Forms (BRFs).
• Collaborate with internal IT and integration teams to support creation and finalization of the Customer Scope Document (CSD).
• Drive customer review and sign-off of the CSD to ensure alignment before development begins
  
  
  

Test Planning & Execution:

• Define test scenarios and create reference shipments for inbound and outbound message flows.
• Support the creation and review of Business Requirement Documents (BRD) and EDI specifications.
• Approve BRD prior to development phase initiation to ensure alignment with operational needs.
  
  
  

Project Coordination:

• Participate in integration planning with internal stakeholders (Operations, IT, EDI Developers, and the Customer Integrations Office (CINTO).
• Secure all necessary business approvals and ensure local stakeholders are aligned and committed to project timelines, and delivering as required.
  
  
  

Testing & Go-Live Support:

• Support operational and customer process testing during integration testing phases.
• Ensure User Acceptance Test (UAT) scenarios are prepared in advance and lead UAT execution.
• Document and obtain customer sign-off on UAT, including maintaining a signed UAT log.
  
  
  

Training & Process Enablement:

• Ensure business processes, procedures, and work instructions are in place and understood.
• Facilitate training sessions as needed to ensure proper system use post-implementation.
  
  
  

Hypercare & Post-Go-Live Support:

• Organize and lead hypercare meetings with customers.
• Ensure all issues are logged and monitored as part of an Action Tracker
• Log and manage technical issues, raise incident tickets as necessary.
• Serve as the primary business contact during the hypercare phase, providing troubleshooting and guidance.
  
  
  

Skills:

Project Management:

• Proficiency in project planning, execution, and monitoring.
• Ability to manage multiple projects simultaneously.
  
  
  

Communication:

• Excellent verbal and written communication skills.
• Ability to convey complex information clearly and concisely.
• Confidence to present.
  
  
  

Analytical Thinking:

• Strong problem-solving skills.
• Ability to analyze data and make informed decisions.
  
  
  

Technical Skills:

• Knowledge of EDI/API integration and connectivity platforms.
• Proficiency in using project management and documentation tools.
  
  
  

Customer Service:

• Strong customer engagement and relationship management skills.
• Ability to understand and address customer needs effectively
  
  
  

System Landscape (core applications support):

• Cargowise One or other related Industry TMS.
• Knowledge & Understanding of EDI and API technologies and disciplines
• Purchase Order Management Systems/ Customer Visibility platforms,
• Power BI / Data visualization Tools
  
  
  

Qualifications:

• Bachelor’s degree in supply chain, Information Systems, or related field.
• 3–5 years of experience in business implementation, project coordination, or systems integration.
• In-depth knowledge of EDI/API technologies and their applications
• Excellent communication, stakeholder management, and documentation skills.
• Proven ability to manage multiple projects and coordinate across business and technical teams.
• Customer-focused mindset with a strong sense of ownership and accountability.
• Professional certifications in LEAN, Sigma, Project Management advantageous
• Experience with freight forwarding, 3PL/4PL services, or logistics software integration
  
  
  

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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