Senior Administrator - Corporate Services

EMPLOYMENT TYPE: Permanent

DEPARTMENT: Corporate Services

DIVISION: Institutional Client Services

WORKPLACE STRUCTURE: On-Site

Role Overview

PURPOSE OF JOB

The role holder will be required to administer a portfolio of clients, under the supervision of a given Line Manager, supporting the Trust and Corporate Services departments and will be required to administer the portfolio of clients, performing a range of administrative, operational, and clerical duties. This role is crucial in helping to deliver high-quality services to clients and internal stakeholders, efficiently managing daily workflows, and ensuring compliance with company policies and corporate governance procedures. They should be able to demonstrate a clear understanding of the portfolio of clients, including risk awareness, relationship management and contractual and statutory obligations.

Main Responsibilities And Duties

• Administer and monitor a portfolio of clients consisting of Trust and Corporate structures within the timescales set and agreed, investigating and suggesting enhancements where necessary, ensuring timely and effective client care.
• Manage independently the client billing and cash collection / debtors processes and minimise write-offs where possible.
• Complete the review process for client entities and be aware of risk exposure, including the fulfilment of responsibilities under the review procedures.
• Awareness and adherence to contractual and statutory obligations under the Group’s policies, procedures and guidelines, including the Group’s core values and expected behaviours.
• Check, maintain and ensure accuracy of the central diary system relevant to the portfolio of clients, to ensure deadlines are recorded and subsequently achieved.
• Maintain accurate and up to date records of client entities, ensuring all statutory obligations are complied with.
• Adhere to Risk & Associated Compliance procedures in relation to regulatory requirements and AML legislation.
• Providing administrative support for day-to-day operations of the Trust and Corporate Services teams, which includes preparing and managing documents, correspondence, reports, presentations, and records to ensure accuracy and confidentiality.
• Coordinate appointments, meetings, and travel arrangements for staff.
• Maintain files and organize office systems (electronic and paper-based).
• Assist in onboarding new Trust and Corporate clients, including document collection, data entry, and compliance checks.
• Liaise with clients, suppliers, and other stakeholders as required, professionally representing JTC.
• Adhere to CPD requirements in accordance with qualification level and in-house procedures.
• Adhere to the JTC core values and expected behaviours.
• Any other duties as deemed necessary by Management.
  
  

Essential Requirements

• Excellent communication skills (both written and oral).
• High attention to detail.
• Ability to work to tight deadlines and work autonomously.
• Have an understanding of Trust and Corporate structures, both international and local to UAE. DIFC Specific experience would be a plus.
• General understanding of client KYC requirements.
• Experience using CRM systems – Viewpoint and Salesforce.
• Experience working within an international Trust Company or Corporate Services Provider.
• The successful applicant should hold or be working towards a relevant professional qualification (STEP, ICSA, ACCA, etc) or appropriate degree.
  
  

OUR COMMITMENT TO INCLUSION & WELLBEING

JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.

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