Senior Administrative Coordinator

Job description:

Job Purpose:

This position is to serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; coordinate with in/OOK Saudia stations; maintaining database. This role involves resolving customer complaints, coordinating with various units, and providing customer care support. It also includes preparing correspondence, conducting data analysis, and assisting senior members with tasks. 

Job Accountabilities:

• Obtain tasks related to import and export air cargo by receiving weights, keep shipment.
• Resolving customer complaints, pre-claim handing and claim support
• Maintain communication with Ground Handling teams to coordinate operations, ensuring and timely issue resolution
• Coordinate with other units of sales function and other business units to verify customer service standards
• Communicate with customers to gather and define business requirements, to improve alignment between client expectations and deliverables.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualifications and Experience:

• Bachelor’s degree in business administration or related disciplines.  
• Fresh graduate – 3 years of relevant experience.