Senior Account Manager (225-1014)

A Senior Account Manager plays a crucial role in developing and maintaining strong relationships with key clients while overseeing the account management process. This includes understanding client needs, delivering personalized solutions, and ensuring client satisfaction. A Senior Account Manager typically handles strategic accounts, taking on the responsibility of driving growth through upselling and cross-selling opportunities. They act as the main point of contact, coordinating efforts within the organization to meet and exceed client expectations. Adept in both strategic planning and tactical execution, a Senior Account Manager not only enhances customer retention but also identifies potential areas for business improvements. Passionate about customer service, they are instrumental in contributing to both client success and organizational profitability.

Responsibilities

• Develop and maintain long-term relationships with key client stakeholders.
• Oversee and manage the entire account management process efficiently.
• Identify and pursue upselling and cross-selling opportunities proactively.
• Serve as the primary point of contact for all client-related communications.
• Coordinate with internal teams to ensure seamless delivery of client solutions.
• Conduct regular business reviews and strategic planning meetings with clients.
• Analyze client feedback to identify potential improvements in service delivery.
• Negotiate contracts and agreement renewals with a focus on terms that benefit all parties.
• Prepare reports and forecasts concerning client trends and account status.
• Track and report on key account metrics to measure account success.
• Develop a deep understanding of clients' business goals and market environment.
• Ensure timely problem resolution to maintain high levels of client satisfaction.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field.
• At least five years of proven experience in account management roles.
• Strong understanding of business processes and account management best practices.
• Exceptional communication and negotiation skills with clients and team members.
• Demonstrated ability to manage multiple accounts simultaneously and strategically.
• Proficiency in CRM software and other relevant account management tools.
• Highly motivated, with a proactive approach to client satisfaction and retention.