Senior Account Manager 09D25

The Senior Account Manager is a crucial position within our organization, responsible for building and maintaining strong client relationships to ensure satisfaction and success. This role requires a high degree of professionalism, strategic thinking, and the ability to multitask effectively. The Senior Account Manager is entrusted with understanding client needs, communication of our services, and leveraging the capabilities of our team to fulfill client goals. She/He acts as the primary point of contact for several key accounts, ensuring the delivery of high-quality solutions that align with client expectations. The ideal candidate is proactive, results-driven, and possesses a deep understanding of market trends and client sectors to drive effective strategy and implementation.

Responsibilities

• Develop and maintain strong relationships with key client stakeholders across accounts.
• Communicate effectively with clients to understand their needs and expectations.
• Create strategic and innovative solutions to meet client objectives effectively.
• Oversee the delivery of high-quality projects, ensuring client satisfaction always.
• Identify opportunities for client growth and expansion of services offered.
• Collaborate with internal teams to ensure seamless service delivery for accounts.
• Prepare and present data-driven reports and presentations to clients regularly.
• Lead client meetings and presentations to discuss strategies and performance results.
• Monitor industry trends to anticipate client needs and adjust strategies accordingly.
• Resolve any issues or conflicts promptly and maintain a positive client experience.
• Support the development of account management staff with training and mentorship.
• Ensure compliance with company policies while maintaining client satisfaction reliably.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field is required.
• Minimum of five years of experience in account management or a similar role.
• Strong understanding of business strategies and excellent negotiation skills.
• Excellent communication skills to interact professionally with clients and teams.
• Ability to analyze market trends and translate them into actionable insights.
• Proven track record of managing large accounts for reputable organizations effectively.
• Proficiency in CRM software and MS Office Suite for client management tasks.