Senior Account Director

Join Our Team as a Senior Account Director!

New Metrics is a leading human-centric transformation consultancy, empowering organizations to enhance employee productivity, maximize customer lifetime value, and achieve sustainable growth. Our integrated approach combines advanced technology, real-time insights from structured and unstructured data, and a deep understanding of human behavior. New Metrics delivers end-to-end solutions across the customer lifecycle—from acquisition to advocacy—embedding ESG principles throughout. By leveraging data-driven insights and innovative strategies, we optimize customer journeys, boost loyalty, and enable clients to thrive in competitive, customer-focused markets.

Our values—Be Bold, Be Curious, Be Human-Centric—guide everything we do. Our mission is to create meaningful impact by empowering businesses and delivering measurable human value.

About the Job:

We are seeking a high-performing Account Director to lead strategic enterprise growth across the UAE. This role is ideal for someone who has strong, existing relationships with C-level executives and key decision-makers across a variety of enterprise sectors — such as government, telecom, financial services, and others — and who can quickly engage, build trust, and close high-value deals.

Your Main Duties Will Include:

The successful candidate will bring a background in enterprise technology sales and consulting, combined with a track record of driving revenue through customer-centric solutions in areas like experience management, market research, and digital transformation.

• Take ownership of strategic enterprise accounts and drive revenue growth across multiple industries in the UAE, including but not limited to government, telecom, and financial services
• Leverage existing executive network to accelerate pipeline development and secure high-impact opportunities
• Lead the end-to-end sales cycle: from prospecting and qualification to proposal, negotiation, and closing
• Sell and position a range of Experience Management (XM) and consulting solutions, including Voice of Customer (VoC), Voice of Employee (VoE), feedback management, market research, and other complementing CX/EX platforms
• Collaborate with internal teams across sales/business development, presales, delivery, consulting, marketing, finance, and legal
• Develop and execute account plans and go-to-market strategies, forecast accurately, and report on progress to leadership

Requirements:

• Bachelors degree required; MBA or Master’s degree preferred
• Minimum 7–10 years of enterprise sales experience, preferably in technology, software, and/or consulting services
• A strong and active network of senior stakeholders across large enterprise accounts in the UAE
• Demonstrated success in solution selling and closing large enterprise deals, ideally with experience in experience management and digital transformation
• Prior experience selling to complex organizations with multiple stakeholders and long sales cycles
• Fluent in English; Arabic is a strong advantage
• Hunter mentality, strong business acumen, and a results-driven mindset
• Strong collaboration skills and the ability to influence cross-functional teams internally and externally

What You Can Expect From Us

At New Metrics, we are committed to creating an inclusive, flexible, human-centric and supportive work environment.

When you join our team, you can expect:

1. Exceptional trust based culture that fosters inclusion, creativity, and innovation:

• 91% of employees feel engaged, reflecting our ongoing efforts to deliver the best in class employee experience
• 94% of our employees feel included and have a sense of belonging
• 94% of employees trust their manager

2. Collaboration with a passionate and high-performing team that values appreciation of individual attributes and diverse perspectives

3. Exposure to a global brand known for its commitment to excellence and making a difference in creating human value

4. A comprehensive focus on flexibility, wellness and result orientation in operation

5. Strong focus on life-long learning and continuous development, along with opportunities to enhance your skills and knowledge

6. Equal opportunities for growth and development, supported by subsidized professional qualifications and paid professional memberships to advance your career

7. A commitment to environmental sustainability, creating a positive impact on the world around us

Join our passionate team at New Metrics and make a meaningful impact on the world of experience management! Our values, mission, and culture drive us to create flawless experiences that matter. If youre ready to delve deeper and contribute to our vision, apply now. We cant wait to hear from you!