Sea Logistics LCL Customer Care Expert

Its more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Join our Sea Logistics team and ensure exceptional operational performance and customer satisfaction.

We are looking for a detail‑oriented and customer‑focused Operational Care Expert to support our Sea Logistics operations. In this role, you will handle transport execution, coordinate with carriers and suppliers, manage documentation, and ensure smooth operational workflows. You will be responsible for maintaining high service quality, supporting customer engagement, and ensuring compliance across all operational and financial processes.

Your Role

As a Sea Logistics Operational Care Expert, you will manage a portfolio of assigned accounts, provide timely and accurate updates to customers, and ensure all shipments are executed efficiently and according to regulations. You will work closely with our Customer Care, Operational Care, Finance, and Process & Systems teams to deliver best‑in‑class service and maintain operational excellence

How you create impact

• Coordinate end to end sea freight operations, including bookings, documentation, and shipment follow up.
• Provide timely and accurate updates to customers, ensuring all interactions meet our service standards.
• Ensure compliance with sea freight regulations, financial procedures, and internal work instructions.
  
  

What we would like you to bring

• Experience in freight forwarding, with strong sea logistics knowledge.
• Strong organizational and planning skills with excellent attention to detail.
• Familiarity with logistics processes, documentation flows, and operational best practices.
• Financial awareness, including cost/risk considerations and commercial decision making.
• Strong communication skills and the ability to work collaboratively across teams.
• Customer focused mindset with a proactive, solution oriented approach.
• Ability to adapt in a fast paced environment and continuously improve workflows
  
  

Whats in it for you

In this role, you’ll join a collaborative, highly skilled Sea Logistics team where your expertise directly shapes service quality and customer satisfaction. You’ll work cross‑functionally with Customer Care, Operational Care, Finance, and Process & Systems teams, giving you broad exposure to operational excellence and commercial decision‑making. Youll develop deep functional knowledge of KN systems and workflows while contributing to meaningful process improvements. This role offers a supportive environment focused on professional growth, continuous learning and the opportunity to build a strong career within a leading global logistics organization.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

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