Salesforce Consultant - Dubai UAE

Role – Senior Consultant

Technology – Salesforce

Location – Dubai, UAE

Compensation – Competitive (including bonus)

Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

As a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Required

Solution Design & Architecture

• Define and document end-to-end solution architecture for Salesforce implementations, including Sales Cloud, Service Cloud, Data Cloud, Agentforce, and custom applications.
• Design scalable and secure data models, ensuring compliance with Salesforce best practices.
• Develop integration strategies using APIs, middleware, and ETL tools for seamless connectivity with external systems.
  
  

Technical Leadership

• Provide technical guidance to development teams on Salesforce configuration, customization, and coding standards.
• Review and approve technical designs, ensuring adherence to architectural principles and performance benchmarks.
• Act as a trusted advisor for stakeholders on Salesforce capabilities and limitations.
  
  

Data Management

• Design data migration strategies, including data cleansing, transformation, and loading.
• Implement data governance, security, and compliance measures.
• Optimize data storage and retrieval for large-scale enterprise environments.
• Leverage Data Cloud for unified customer profiles, identity resolution, and real-time segmentation to enable personalized experiences.
  
  

AI & Automation (Agentforce)

• Design and implement Agentforce-powered AI agents for customer service, sales, and operational workflows.
• Integrate AI-driven automation into Salesforce processes to enhance efficiency and customer engagement.
• Ensure compliance with ethical AI practices and data privacy standards.
  
  

Integration Expertise

Architect integration solutions using REST/SOAP APIs, Platform Events, and external connectors.

• Ensure robust error handling, monitoring, and logging for integrations.
• Work with middleware platforms for complex integrations.
  
  

Performance & Scalability

Conduct performance tuning and optimization for Salesforce applications.

Personal

Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills
  
  

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

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