Salesforce Administrator

We are looking for an experienced Salesforce Administrator to join our team and take ownership of the day-to-day administration, support and ongoing improvement of our Salesforce platform. The successful candidate will become our internal Salesforce expert, working within our governance framework and acting as the key link between our business users and implementation partner.

We are particularly interested in someone with Salesforce Marketing Cloud experience, as we want to build greater internal capability in this area.

What You'll Do

• Manage Salesforce user onboarding, offboarding, permissions and access.
• Provide day-to-day user support and initial troubleshooting.
• Support users with validation errors and Salesforce process-related queries.
• Create and maintain reports and dashboards.
• Deliver user training, onboarding and refresher sessions.
• Maintain Salesforce configuration and support small system changes and enhancements.
• Manage and prioritise Salesforce issues and enhancement requests.
• Ensure changes are managed in line with our Salesforce governance framework.
• Maintain a good understanding of our Salesforce configuration, processes and integrations.
• Support the administration and ongoing development of Salesforce Marketing Cloud, including smaller changes to campaigns, journeys and automations.
• Experience with Salesforce Marketing Cloud, particularly Journey Builder, Automation Studio and Email Studio.
• Work closely with the Marketing team to translate campaign requirements into Marketing Cloud journeys, automations and communications.
• Identify opportunities to improve user experience, adoption and business processes.

What You'll Need

• Proven experience as a Salesforce Administrator with 3-5 years' experience.
• Strong knowledge of Salesforce administration and configuration.
• Experience supporting and training Salesforce users.
• Experience with reports, dashboards, permissions and Salesforce automation.
• Strong problem-solving and communication skills.
• Comfortable working with both business users and external technical partners.
• Organised and able to work within a structured governance and change-control environment.
• Marketing Cloud experience is desirable, particularly experience managing campaigns, journeys and automations.
• Salesforce Administrator certification would be advantageous.

What We're Looking For

Someone who can become the go-to person internally for Salesforce - confident enough to manage the day-to-day platform independently, but experienced enough to know when to involve our implementation partner or more senior internal team members.

This is an opportunity to play a key role in embedding Salesforce across the business and developing our internal Marketing Cloud capability.