Sales Support Officer

Job description:

Equiti is a pioneering fintech firm and world-class provider of multi-asset fintech products - from liquidity solutions to in-house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, Equiti provides clients with access to individual, professional, and institutional brokerage services in Europe, the Middle East, and Africa.

At Equiti, we believe that financial opportunities can unlock potential for everyone, everywhere. We’re on a mission to deliver accessible online trading products around the world through education and accessibility.

Think finance is stuffy? Think again.

We see Equiti as a new breed of broker, and we are on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. Our Retail Sales Support Department would like to welcome a dynamic/detailed-oriented/engaged/motivated

Sales Support Officer in our office in Dubai

The Sales Support Officer is responsible for liaising between several departments in the company while making sure commercial targets are met.

Responsibilities

• Maintain a high volume of outbound calls per day, ensuring productive conversations and targeted pitches.
• Consistently exceed daily, weekly, and monthly sales targets by closing new client accounts.
• Call all assigned leads on a daily basis and qualify them accordingly.
• Execute structured call scripts and adapt sales techniques based on client profiles and objections.
• Maximize conversion rates by following up on all assigned leads within agreed SLAs.
• Apply effective objection handling techniques to secure client funding and activation.
• Maintain disciplined call structures to ensure targeted pitches and rapid closures.
• Document all sales activities, interactions, and outcomes accurately in the CRM system on a real-time basis.
• Coordinate closely with the retail sales support department to ensure seamless client onboarding and funding processes.
• Provide daily progress updates to the head pf retail sales support outlining leads contacted, conversions, and challenges faced.
• Uphold the highest standards of professionalism and compliance in all client interactions.

Skills & Competencies

• Good communication
• Reporting Skills
• Technology expert
• Time management

Experience Requirements

Bachelor’s degree in Finance/ Marketing/Logistics / Administration

Perks

Each of our offices has its special perks; be it ‘no ties’, free lunches, charity events, or a hybrid work policy – but whenever you walk into an Equiti office, you’re sure to see a friendly face. We encourage international collaborations and always keep our eyes open to how we can do more.

The benefits you can expect at your Equiti workplace include:

· Competitive salary package

· Performance-based bonus

· Medical insurance coverage for employees and family members

· Smart working options

· Employee wellness initiatives

· Personalized career development

· Company lunch in the office

· Regular company events

With energy, drive, and imagination, there’s no limit to where your career can go at Equiti. With a diverse workforce and geographical spread of offices, we strongly support career development initiatives as well as provide a range of opportunities for professional and life experiences.

Equiti is an equal opportunity employer.

“Equiti” refers to a group of companies consisting of seven regulated financial services companies licensed to operate in the respective jurisdictions of their incorporation, in addition to our tech and marketing hubs. Equiti has presence in Africa, Europe, and the Middle East.