Sales Support Executive

We are currently hiring for a Sales Support Executive role for a diversified group of companies in the UAE with multiple business entities spanning trading and distribution operations. The organization operates in a fast-paced, multi-entity environment and is known for its strong regional presence and customer-centric approach.

Job Overview

The Executive – Sales Support will play a key role in enabling smooth end-to-end sales operations across multiple business units. This includes managing quotations, sales orders, customer coordination, documentation, reporting, and cross-functional collaboration with finance, logistics, legal, and marketing teams.

The role is critical in ensuring efficient sales processes, timely follow-ups, and a seamless customer experience across all group entities.

Key Responsibilities

Sales Support & Operations

• Support the centralized sales team across multiple entities
• Prepare and manage quotations, proposals, contracts, and sales orders
• Actively engage with leads, follow up with customers, and support deal closures
• Maintain CRM systems, pipelines, and customer databases
• Track order status and ensure timely updates across stakeholders

Customer Support

• Handle customer queries related to quotations, orders, invoices, and delivery updates
• Ensure a consistent and high-quality customer experience
• Support onboarding and account maintenance activities

Documentation & Reporting

• Maintain accurate sales records and documentation as per company policies
• Prepare weekly and monthly sales reports and dashboards
• Support compliance and audit requirements

Cross-Functional Coordination

• Coordinate with Finance for pricing, invoicing, credit control, and collections
• Liaise with Logistics for stock availability and delivery scheduling
• Work with Legal, Marketing, and Procurement teams for contracts, sales collateral, and related support

Process Improvement

• Support standardization of sales processes across entities
• Identify gaps and contribute to efficiency improvements
• Assist in CRM/ERP enhancements and system implementation

Requirements & Skills

• Bachelor's degree in Business Administration, Commerce, or related field
• 2–5 years of experience in Sales Support / Sales Coordination / Commercial Operations - Not Customer Service
• Strong experience working in multi-entity or group-level environments preferred
• Prior experience in trading or service-based companies highly preferred
• Strong proficiency in CRM and ERP systems (mandatory focus area)
• Excellent MS Excel, reporting, and analytical skills
• Strong communication, coordination, and multitasking abilities
• Detail-oriented with a customer-first mindset
• An attested degree is a must for being considered for the role